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- Tasks: Handle calls and queries about community healthcare equipment in a fast-paced environment.
- Company: Join Millbrook Healthcare, a caring employer partnered with the NHS.
- Benefits: Enjoy a competitive salary, free parking, and over 200 exclusive perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and strong attention to detail required.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 21000 - 30000 £ per year.
We are currently looking for a Customer Service Coordinator to join the team within our Berkshire Community Equipment Service Centre. Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You will be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.
The Role:
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call
- Order analysis by checking and identifying any errors made on online orders
- Invoicing and entering of orders via the online system
- General administration that supports daily activities and duties
What are we looking for?
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
- Monday to Friday 08:00-16:30, 40 hours per week
- £25,466.64
- Free parking
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues' lifestyle differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
CARES:
- Care and respect for our colleagues and service users
- Accountable and proud
- Ready to learn and grow
- Enhance our service users’ lives
- Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.
Customer Services Advisor employer: millbrook healthcare ltd
Contact Detail:
millbrook healthcare ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Millbrook Healthcare. Understand their values and how they support their service users. This will help you connect your experience with what they’re looking for.
✨Tip Number 2
Practice makes perfect! Since you'll be handling around 80 calls a day, it’s crucial to practice your phone skills. Role-play with a friend or family member to get comfortable with answering queries and managing orders efficiently.
✨Tip Number 3
Show off your tech skills! Make sure you’re familiar with Microsoft Office and any other systems mentioned in the job description. If you can demonstrate your IT competence during the interview, it’ll give you a leg up!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. Keep it professional but let your personality come through.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your application reflects your strong communication skills. Whether it's through your writing or examples of past experiences, we want to see that you can engage effectively with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at millbrook healthcare ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Services Advisor. Familiarise yourself with the types of healthcare equipment mentioned in the job description and think about how you would handle common queries. This will show your potential employer that you're genuinely interested and prepared.
✨Practice Makes Perfect
Since you'll be handling around 80 calls a day, practice your phone etiquette. Role-play with a friend or family member to simulate the interview environment. Focus on being clear, concise, and professional in your responses, as this is crucial for the role.
✨Show Off Your Skills
Highlight your relevant experience in fast-paced environments and customer service. Be ready to share specific examples of how you've successfully managed calls or resolved issues in the past. This will demonstrate your ability to thrive under pressure and your attention to detail.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
