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- Tasks: Handle calls and queries about community healthcare equipment daily.
- Company: Join Millbrook Healthcare, a partner of the NHS, providing essential equipment for daily living.
- Benefits: Enjoy 33 days holiday, a pension scheme, and exclusive perks from top retailers.
- Why this job: Be part of a caring team that values your growth and offers flexible working options.
- Qualifications: Experience in customer service and administration, with strong attention to detail required.
- Other info: This role may require a DBS disclosure due to its regulated nature.
The predicted salary is between 21500 - 30000 £ per year.
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.
We have an exciting opportunity for a Customer Service Coordinator to join the team within our East Sussex Technology Enabled Care (TEC) Service Centre. This is an excellent opportunity where you\’ll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Livity Life work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.
To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department. To support stock selection and management when required to ensure orders can be processed quickly and effectively.
About the role:
What are we looking for?
What can we offer you?
Our ambition at Livity Life is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised, and preventative care for every individual of all ages and backgrounds to live safe, independent lives in their own homes.
We are on a mission to create and nurture better social care and health outcomes for all. By empowering our people to inspire and support others, living our values to be the provider and employer of choice
Our core company values ‘LIFE’ newly launched in 2026 will support us achieve this. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Values
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Customer service coordinator employer: millbrook healthcare ltd
Contact Detail:
millbrook healthcare ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service coordinator
✨Tip Number 1
Familiarise yourself with the healthcare equipment sector, especially the types of products Millbrook Healthcare provides. Understanding the equipment and its impact on users will help you engage more effectively during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves handling calls from service users and healthcare professionals, being articulate and confident over the phone is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your experience in fast-paced environments during any discussions or interviews. Share specific examples of how you've managed multiple tasks efficiently, as this will demonstrate your ability to thrive in a busy office setting.
✨Tip Number 4
Show your enthusiasm for the company's values, particularly their commitment to care and respect. Be prepared to discuss how you embody these values in your work, as cultural fit is often just as important as skills and experience.
We think you need these skills to ace Customer service coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed calls or handled orders, as this is crucial for the Customer Service Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the healthcare equipment sector. Mention specific skills that align with the job description, such as attention to detail and IT proficiency.
Highlight Relevant Experience: In your application, focus on your previous roles in busy office environments and any telephone-based customer service experience. Use examples to demonstrate how you've successfully managed similar responsibilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key for this role.
How to prepare for a job interview at millbrook healthcare ltd
✨Showcase Your Customer Service Skills
Since the role involves handling calls and queries, be prepared to discuss your previous customer service experience. Share specific examples of how you've successfully resolved issues or improved customer satisfaction in past roles.
✨Demonstrate Attention to Detail
Given the importance of accuracy in order management and invoicing, highlight instances where your attention to detail made a difference. You might want to mention any systems or processes you’ve used to ensure accuracy in your work.
✨Familiarise Yourself with Healthcare Equipment
Understanding the types of equipment you'll be dealing with can set you apart. Do some research on common healthcare equipment and be ready to discuss how you would assist users with their needs.
✨Prepare Questions About the Company Culture
Millbrook Healthcare values inclusivity and support for flexible working. Prepare thoughtful questions about their company culture and how they support their employees, showing that you align with their values and are genuinely interested in being part of their team.
