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- Tasks: Ensure compliance and performance in healthcare services while supporting continuous improvement.
- Company: Join Millbrook Healthcare Group, a leader in assisted living with strong core values.
- Benefits: Up to £27,500 salary, 25 days holiday, pension scheme, and exclusive perks.
- Why this job: Make a real impact in community healthcare and develop your career in a supportive environment.
- Qualifications: Degree or equivalent experience in health management, governance, or data analysis required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 22000 - 27500 £ per year.
We are seeking a Compliance & Performance Officer to join our team. Based at our Totton office, this is a key role reporting into the Director of Governance & Risk. You will play a key role in ensuring that service delivery across home improvement, community equipment, wheelchair provision services, and related healthcare support contracts is safe, effective, and compliant with internal governance frameworks and external regulatory and contractual expectations.
You will be responsible for maintaining an up to date contract deliverables dataset, reporting performance against the requirements and promises made in the contracts. You will also support the Governance team in maintaining the document control system to support our management systems, collate data on complaints management, and develop reporting and analytical frameworks that support continuous service improvement.
What can we offer you?
- Up to £27,500 Salary, depending on experience
- Monday to Friday 40 hours a week
- Up to 25 days holiday with the option to buy a further 5 days
- Company Pension Scheme
- Company Sick Pay
- Life Assurance
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Required Skills and Experience
- Educated to degree level or possessing equivalent experience in a relevant field (e.g., health management, business administration, data/analytics, governance, or similar).
- Evidence of ongoing professional development in governance, compliance, data analysis, or performance management.
- Strong understanding of community healthcare operations, particularly equipment and wheelchair services.
- Knowledge of governance principles, compliance frameworks, and risk management practices.
- Awareness of complaints handling best practice and customer feedback processes.
- Strong analytical skills with the ability to interpret complex data and translate insights into clear actions.
- Excellent written and verbal communication skills, confident in influencing stakeholders at all levels.
Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Core Values:
- Care and respect for our colleagues and service users
- Accountable and proud
- Ready to learn and grow
- Enhance our service users’ lives
- Socially responsible, ethical and transparent
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Compliance & Performance Officer employer: millbrook healthcare ltd
Contact Detail:
millbrook healthcare ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance & Performance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to compliance and performance, and be ready to discuss how your skills align with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to governance and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Compliance & Performance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Compliance & Performance Officer role. Highlight your relevant experience in governance, compliance, and data analysis. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Millbrook Healthcare Group. Keep it concise but impactful!
Showcase Your Analytical Skills: Since this role involves interpreting complex data, be sure to include examples of your analytical skills in your application. We love seeing how you've turned insights into actions in past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at millbrook healthcare ltd
✨Know Your Compliance Basics
Make sure you brush up on the key principles of governance and compliance. Understand the frameworks and regulations relevant to community healthcare operations, especially around equipment and wheelchair services. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and performance management. Think of specific examples where you've interpreted complex data and turned it into actionable insights. Being able to articulate this clearly will demonstrate your analytical prowess and how it can benefit the team.
✨Communicate Effectively
Since the role involves influencing stakeholders, practice your communication skills. Be ready to explain how you've handled complaints or feedback in the past. Use clear, concise language and be prepared to discuss how you can enhance service delivery through effective communication.
✨Align with Company Values
Familiarise yourself with the company's core values, particularly 'CARES'. Think about how your personal values align with theirs and be ready to share examples from your past experiences that reflect these values. This will show that you're not just a fit for the role, but also for the company culture.