Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service in healthcare.
- Company: Join Millbrook Healthcare, a caring and inclusive employer.
- Benefits: Competitive salary, generous holiday, life assurance, and exclusive perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Previous supervisory experience in customer service and strong leadership skills.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 30000 - 31000 £ per year.
We are currently looking for a Customer Service Team Manager to lead and manage the day-to-day operations of the customer service team within our Surrey Community Equipment Service Centre. Our job as a Healthcare Equipment Provider is to supply the necessary aids for day-to-day life. We have found that even the simplest of equipment, such as a walker or minor adaptations to the home such as the installation of handrails, can make a significant impact in giving people the confidence to live independently. You will assist with deliveries, collections and repair of community equipment in our service user’s home and associated locations.
About this role:
- Confidently lead, coach and motivate our team of Customer Service Coordinators to ensure KPI's are met
- Responsible through the team, for ensuring that all orders received are processed accurately and efficiently within specified timelines
- Supporting and handling escalated or more sensitive natured calls and complaints, carrying out investigations and reporting to prescribers where required
- Reporting on contractual KPI’s to the management team and leading performance against service level agreements
- People management including recruitment, training, performance and absence management etc.
- Liaising with other internal departments such as the Warehouse regarding delivery of specialised equipment
About you:
- Previous supervisory Customer Service experience within a call/contact centre environment
- Experience of operating in a fast-paced, demanding role with emphasis on providing a service
- Experienced of working to KPI's and SLA's with the ability to report on these
- Demonstrable experience in administration, order processing, workload scheduling are all beneficial
- Previous Healthcare experience isn’t essential but would be advantageous
- Confident and approachable natural leader with excellent people management skills
- Professional manner via all communication channels
- Ability to resolve customer issues effectively and efficiently
- Proficient with Microsoft Office
What can we offer you?
- Up to £30,763.20 per annum
- Monday to Friday 8:00am-5:00pm
- Up to 33 days holiday (including bank holidays) plus optional 5 unpaid days
- Life Assurance
- Company Pension Scheme
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues lifestyle differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
CARE values:
- Care and respect for our colleagues and service users
- Accountable and proud
- Ready to learn and grow
- Enhance our service users’ lives
- Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Customer Service team manager employer: Millbrook Healthcare Group
Contact Detail:
Millbrook Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service team manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Millbrook Healthcare. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Think about your past experiences and how they align with the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss specific examples where you've successfully led a team or resolved a challenging situation. Highlighting your ability to motivate and coach others will definitely catch their attention.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service team manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Team Manager role. Highlight your supervisory experience and any achievements related to KPIs and SLAs, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your leadership style aligns with our CARE values. Be genuine and let your personality come through!
Showcase Relevant Experience: When filling out your application, emphasise any previous roles in fast-paced environments, especially in customer service. If you have healthcare experience, even better! We want to see how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Millbrook Healthcare Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Team Manager inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like leading a team and handling escalated calls. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a natural leader, it's crucial to demonstrate your people management skills during the interview. Prepare examples of how you've successfully coached and motivated teams in the past. Highlight any specific achievements related to KPIs and SLAs to show you can drive performance effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about times when you've resolved customer issues or handled complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached challenges and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to training, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
