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- Tasks: Handle calls and coordinate orders for community healthcare equipment.
- Company: Join Millbrook Healthcare, a caring employer partnered with the NHS.
- Benefits: Enjoy free parking, a pension scheme, and exclusive perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in fast-paced customer service and strong IT skills required.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a Customer Service Coordinator to join the team within our West Sussex Community Equipment Service Centre. Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You will be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare works in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.
The Role:
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call
- Order analysis by checking and identifying any errors made on online orders
- Invoicing and entering of orders via the online system
- General administration that supports daily activities and duties
What are we looking for?
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
- 40 hours per week, Monday to Friday 08:00-17:00
- Free parking
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues' lifestyle differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.
Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.
Customer Service Coordinator employer: Millbrook Healthcare Group
Contact Detail:
Millbrook Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Millbrook Healthcare. Understand their values and mission, especially how they support service users. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Since you'll be handling around 80 calls a day, it’s crucial to be comfortable on the phone. Try role-playing with a friend or family member to simulate customer service scenarios. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your skills! During the interview, highlight your relevant experience in fast-paced environments and your attention to detail. Share specific examples of how you've successfully managed calls or resolved issues in previous roles. This will demonstrate that you’re ready for the challenge!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in a fast-paced environment and any specific skills that match the job description, like telephone-based customer service.
Show Off Your Communication Skills: Since you'll be handling around 80 calls a day, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application to reflect how you would interact with service users and healthcare professionals.
Attention to Detail is Key: Pay close attention to detail in your application. Double-check for any errors or typos, as accuracy is essential in this role. Mention any previous experience where your attention to detail made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Millbrook Healthcare Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator. Familiarise yourself with the types of community healthcare equipment mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since you'll be handling around 80 calls a day, practice your phone etiquette. Role-play common customer service scenarios with a friend or family member. This will help you feel more comfortable and prepared to handle queries professionally during the interview.
✨Show Off Your Skills
Highlight your relevant experience in fast-paced environments and your attention to detail. Be ready to share specific examples of how you've successfully managed customer queries or orders in previous roles. This will demonstrate your capability to thrive in a busy setting.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture and the team you'll be working with. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and fit into their values.