At a Glance
- Tasks: Manage calls and admin tasks to support home improvement services.
- Company: Join a supportive team at Millbrook Healthcare Group in Dorset.
- Benefits: Competitive salary, pension scheme, and exclusive perks.
- Other info: Opportunity for personal growth in a dynamic and rewarding workplace.
- Why this job: Make a difference by helping customers with essential home adaptations.
- Qualifications: Experience in busy office environments and strong organisational skills.
The predicted salary is between 15862 - 15862 £ per year.
We are currently looking for a Customer Service Coordinator to join the team within our Dorset Home Improvement Service Centre, based in Blandford Forum. Day to day you will carry out administration duties to enable both Minor & Major adaptations being completed under Dorset Council grants, and handle calls from our service users, family members and healthcare professionals to answer their queries. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done. You will work in collaboration with other services provided by Dorset Council and other external bodies, to facilitate a seamless service for all customers, whilst ensuring that the sharing of information is conducted in accordance with Millbrook’s policies and procedures.
The Role
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Processing invoices from contractors
- Monitoring shared inbox to answer queries and complete tasks required
- Creating relevant documents required by our Major Adaptation Team
- General administration that supports daily activities and duties
What are we looking for?
- Strong experience in a similar busy and fast paced office environment
- Experience with company invoices & processing
- Excellent organisational skills with a keen eye for detail
- Previous administration and diary management experience
- Experience in prioritising and managing own workload effectively
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
- Previous telephone based customer service experience
- Ability to work as part of a team and under your own initiative
What can we offer you?
- An annual salary of £15,862.08
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
This role is working in a regulated activity and is subject to a DBS disclosure.
Customer Service Administrator in Blandford Forum employer: Millbrook Healthcare Group
Millbrook Healthcare Group is an exceptional employer, offering a supportive and collaborative work environment in Blandford Forum. With a strong commitment to employee recognition and growth, we provide comprehensive benefits including a company pension scheme and access to over 200 exclusive perks and discounts. Join our engaged team and contribute to meaningful service delivery while enjoying opportunities for professional development in the heart of Dorset.
Contact Details:
Millbrook Healthcare Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Blandford Forum
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Millbrook Healthcare Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Millbrook Healthcare Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Blandford Forum
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Millbrook Healthcare Group:Your cover letter is your chance to shine! Tell us why you want to work at Millbrook Healthcare Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Millbrook Healthcare Group!
How to prepare for a job interview at Millbrook Healthcare Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
