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- Tasks: Join a dynamic team to assess and support technology needs for better care experiences.
- Company: Livity Life, part of Millbrook Healthcare Group, leading the TEC revolution.
- Benefits: Enjoy up to 33 days holiday, pension scheme, and exclusive perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong attention to detail required.
- Other info: Supportive environment with opportunities for growth and recognition.
The predicted salary is between 36000 - 60000 £ per year.
At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools, we deliver a transformational service that challenges norms and delivers the very best care experience. We have an exciting opportunity for a Triage Officer to join the team within our Buckinghamshire Technology Enabled Care (TEC) Service Centre based in Toddington, Dunstable. This is an excellent opportunity where you’ll work as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
Millbrook Healthcare Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and review of technology equipment.
What are we looking for?
- Experience in a similar, busy and fast paced customer service environment
- Relevant telephone-based customer service experience is preferred
- Good attention to detail and accuracy
- Previous experience of administration, order processing and scheduling of workloads
- Professional and confident manner via telephone and email
- Previous stock management experience would be advantageous but is not essential
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
What can we offer you?
- Monday to Friday 40 hours per week
- Up to 33 days holiday (including bank holidays)
- Company Pension Scheme
- Life Assurance
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.
Triage Officer in Toddington employer: Millbrook Group Ltd
Contact Detail:
Millbrook Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Officer in Toddington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Livity Life and Millbrook Healthcare Group. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their TEC revolution.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in customer service and administration confidently, making you stand out as a candidate who’s ready for the fast-paced environment.
✨Tip Number 3
Show off your tech skills! Since this role involves using innovative technology, be prepared to discuss your IT skills and any relevant software you've used. Highlighting your ability to learn new systems quickly can give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Triage Officer in Toddington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Triage Officer role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Millbrook Healthcare Group. Let us know what makes you the perfect fit for our TEC revolution!
Showcase Your Attention to Detail: Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate a polished application that reflects your professionalism and care for quality—just like we do in our services!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Millbrook Healthcare Group!
How to prepare for a job interview at Millbrook Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Livity Life and Millbrook Healthcare Group. Understand their mission, values, and the TEC services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the Triage Officer role requires experience in a busy customer service environment, prepare examples from your past work where you successfully handled customer queries or resolved issues. Highlight your ability to maintain professionalism and confidence over the phone and via email.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Be ready to discuss how you've ensured accuracy in previous roles, whether it was through administration, order processing, or scheduling. You might even want to bring along a sample of your work that showcases your meticulousness.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the technology used, or the training process. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.
