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- Tasks: Handle calls and manage orders for community healthcare equipment.
- Company: Millbrook Healthcare partners with the NHS to provide essential equipment for daily living.
- Benefits: Enjoy 33 days holiday, a pension scheme, and 200+ perks from top retailers.
- Why this job: Join a supportive team dedicated to making a difference in people's lives.
- Qualifications: Experience in customer service and administration, with strong attention to detail required.
- Other info: Flexible working arrangements available; we value inclusivity and personal growth.
The predicted salary is between 21500 - 30000 £ per year.
Job Advert
We are currently looking for a full-time Customer Service Coordinator to join the team within our West Sussex Community Equipment Service Centre in Littlehampton. Day to day, you will handle calls from our service users, family members, and healthcare professionals, acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You\’ll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.
As a healthcare equipment provider, Millbrook Healthcare works in partnership with the NHS to supply necessary equipment and aids to support people in their daily lives. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists, and pressure care equipment.
The Role:
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinate orders to be delivered, installed, and collected by our Driver Technicians
- Analyze orders by checking and identifying errors on online orders
- Invoicing and entering orders via the online system
- Perform general administration to support daily activities and duties
What are we looking for?
- Strong experience in a busy and fast-paced office environment
- Relevant telephone-based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programs and ability to learn new systems
What can we offer you?
- An annual salary of £25,396.80
- Monday to Friday 08:30-17:00, plus Saturday rota
- 33 days holiday (including bank holidays) plus optional 5 days unpaid (pro-rata for part-time staff)
- Company Pension Scheme
- Life Assurance
- A rewards scheme with 200+ perks and discounts from leading retailers and leisure outlets
Millbrook Healthcare Group is an inclusive and caring employer who supports flexible working arrangements such as part-time work, job shares, and flexible hours. Please inform us of any specific requirements you may have, and these can be discussed if you are successful in your application.
Our ambition is to become the leading provider in the assisted living sector while maintaining our core values ‘CARES’. We seek hardworking and talented individuals to join our ongoing growth. You will receive support and encouragement to reach your potential and develop a rewarding career.
Our core values include:
- Care and respect for colleagues and service users
- Accountability and pride
- Willingness to learn and grow
- Enhancing our service users’ lives
- Social responsibility, ethics, and transparency
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Customer Services Coordinator employer: Millbrook Group Ltd
Contact Detail:
Millbrook Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the types of community healthcare equipment that Millbrook Healthcare provides. Understanding the products will help you engage more effectively with service users and demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be handling calls from various stakeholders, being able to convey information clearly and professionally is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your attention to detail by preparing for potential questions about order management and error identification. Think of examples from your past experience where you've successfully managed similar tasks.
✨Tip Number 4
Research Millbrook Healthcare's core values and think about how your personal values align with theirs. Be ready to discuss this alignment during any interviews, as cultural fit is important to the company.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you managed calls or handled orders, as this aligns closely with the responsibilities of a Customer Services Coordinator.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the healthcare equipment sector. Mention specific examples of how you've successfully managed customer queries or orders in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office, and any experience with online order systems. This will demonstrate your ability to adapt to the tools used by Millbrook Healthcare.
Showcase Your Attention to Detail: Provide examples in your application that illustrate your attention to detail and accuracy, especially in fast-paced environments. This is crucial for managing orders and ensuring customer satisfaction.
How to prepare for a job interview at Millbrook Group Ltd
✨Showcase Your Customer Service Skills
Since the role involves handling calls from service users and healthcare professionals, be prepared to discuss your previous customer service experience. Share specific examples of how you've effectively resolved issues or provided support in a busy environment.
✨Demonstrate Attention to Detail
The job requires accuracy in managing orders and invoicing. During the interview, highlight instances where your attention to detail made a difference, such as catching errors or improving processes in your past roles.
✨Familiarise Yourself with Healthcare Equipment
Understanding the types of equipment you'll be dealing with can set you apart. Do some research on common community healthcare equipment and be ready to discuss how you would assist users with their queries regarding these products.
✨Prepare for Teamwork Questions
As you'll be part of a motivated team, expect questions about teamwork and collaboration. Think of examples that showcase your ability to work well with others, especially in a fast-paced setting, and how you contribute to a positive team dynamic.