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- Tasks: Handle calls and queries from service users and coordinate healthcare equipment orders.
- Company: Join Ultimate Healthcare, a supportive team in Totton, Southampton.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and exclusive perks.
- Other info: Flexible hours with a focus on recognition and rewards for your hard work.
- Why this job: Make a difference in community healthcare while developing your customer service skills.
- Qualifications: Experience in fast-paced environments and strong telephone communication skills.
The predicted salary is between 12224 - 12224 £ per year.
We are currently looking for a Customer Service Advisor to join the team at Ultimate Healthcare based in Totton, Southampton. Day-to-day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You’ll be working as part of an engaged and motivated team for a company committed to reward and recognition for a job well done.
Responsibilities
- Assist and manage incoming calls, answering any queries in a timely and professional manner.
- Coordinate orders to be delivered, installed, and collected by our Driver Technicians.
- Analyse orders by checking and identifying any errors made on online orders.
- Perform invoicing and enter orders via the online system.
- General administration that supports daily activities and duties.
- Provide background checks as required, including DBS disclosure, satisfactory references, and social media screening.
Qualifications
- Strong experience in a similar busy and fast‑paced office environment.
- Relevant telephone‑based customer service experience.
- Good attention to detail and accuracy.
- Previous administration and diary management experience.
- Professional and confident manner on the telephone and through email.
- Competent IT skills with Microsoft Office programmes and ability to learn new systems.
Benefits
- An annual salary of £12,224.05.
- Monday to Friday, 10:00–14:00 (20 hours per week).
- 25 days holiday pro rata (plus bank holidays) plus optional 5 days unpaid.
- Company Pension Scheme.
- Life Assurance.
- A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets.
Customer Service Advisor employer: Millbrook Group Ltd
Contact Detail:
Millbrook Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ultimate Healthcare. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and queries during the interview, showcasing your ability to think on your feet.
✨Tip Number 3
Show off your skills! Be ready to discuss your previous experience in busy office environments and how you've handled customer queries. Use specific examples to highlight your attention to detail and IT skills, especially with Microsoft Office.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, just like how we communicate with our service users.
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’ve got that covered!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Millbrook Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the types of queries you might handle and the community healthcare equipment you'll be discussing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Phone Etiquette
Since this role involves handling calls, practice your telephone manner. Try to sound professional and friendly, as if you were speaking to a service user. You could even role-play with a friend to get comfortable with common customer service scenarios.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this position, be ready to discuss examples from your past experience where your attention to detail made a difference. Whether it’s catching an error in an order or ensuring all information is correct, showcasing this skill can set you apart.
✨Show Off Your IT Skills
Brush up on your Microsoft Office skills and be prepared to discuss any other systems you've used. If you have experience with online order systems, mention it! Being tech-savvy is a big plus for this role, so don’t shy away from sharing your knowledge.