You will work in collaboration with other services provided by Dorset Council and other external bodies, to facilitate a seamless service for all customers, whilst ensuring that the sharing of information is conducted in accordance with Millbrook's policies and procedures.
The hours for Monday & Tuesday are set with a finish at 5pm to cover the needs of the business, but we can offer more flexibility on the remaining hours for the right candidate.
The Role
- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Processing Invoices from contractors
- Monitoring shared inbox to answer queries and complete tasks required
- Creating relevant documents required by our Major Adaptation Team
- General administration that supports daily activities and duties
Strong experience in a similar busy and fast paced office environment
- Experience with company invoices & processing
- Excellent organisational skills with a keen eye for detail
- Previous administration and diary management experience
- Experience in prioritising and managing own workload effectively
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems
- Previous telephone based customer service experience
- Ability to work as part of a team and under your own initiative
Compensation and Benefits
An annual salary of £15,862.08
- 24 Hours Per Week - Monday to Wednesday, 8:30am - 5pm or Monday - Thursday 11am - 5pm
- 25 days holiday (plus bank holidays) plus optional 5 days unpaid (pro rata)
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
This role is working in a regulated activity and is subject to Social Media Screening and DBS disclosure.
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Customer Service Administrator in Blandford Forum employer: Millbrook Group Ltd
Millbrook Healthcare Group is an exceptional employer, offering a supportive work culture that prioritises employee growth and well-being. With competitive salaries, generous holiday allowances, and a comprehensive rewards scheme, we ensure our team feels valued while making a meaningful impact in the lives of service users in Surrey. Join us to be part of a dedicated team that embodies our core values of care, accountability, and social responsibility.
