Account Manager in Birmingham

Millbrook Business Finance Birmingham and Northampton, England, United Kingdom (On-site)

Birmingham, Office and Hybrid, with remote options available (Post-probation)

from £30,000 upwards DOE + Uncapped Commission

Full-Time | Permanent

Millbrook Business Finance, part of the Millbrook Group, is one of the UK’s fastest-growing commercial finance brokerages - arranging over £50M annually across business loans, asset finance, and more.

With a young, ambitious culture and a reputation for innovation, we’ve earned industry recognition including Best Equipment Finance Provider to Work For (Asset Finance Connect Awards) and Cashflow Broker of the Year (NACFB Awards). We’re proud to be known for both our results and our workplace.

Our Business Finance Division is the engine room of Millbrook - helping SMEs across every sector access fast, flexible, and strategic funding. From asset finance to business loans, merchant cash advances, refinance, and government-backed growth schemes, we support UK businesses with the capital they need to grow, invest, and thrive.

The role:

The Account Manager manages a company's customer relationships. They build long-term relationships with a group of customers and generally stay with them for the duration of their relationship with the company. The goal is to keep clients or accounts as long as possible. Account managers may oversee finding new business, be assigned prospects, given accounts, or a combination thereof.

Job Duties:

Job Duties: An Account Manager’s primary responsibility is to increase sales from both new and existing clients, but the wider job involves some of the following:

• Calling potential customers to prospect for new business.
• Generate sales among client accounts, including upselling and cross-selling.
• Operates as the point of contact for assigned customers.
• Develop and maintain long-term relationships with customers.
• Working closely with the entire team to ensure a seamless customer journey.
• Service multiple customers concurrently, often meeting deadlines.
• Keep records of client transactions using company systems.
• Ensure the timely and successful delivery of products according to customer needs and objectives.
• Responding to incoming email and phone enquires.
• Gaining a clear understanding of customers business needs and requirements.
• Creating detailed and accurate proposal documents.
• Representing the company at trade exhibitions.

What You’ll Bring:

Minimum 9 months' experience in commercial finance brokerage or lending

Must be able to demonstrate prior success in a like-for-like role

An understanding of asset finance, business loans, MCAs, refinancing, and government-backed lending

Proven track record in outbound sales, lead conversion, and pipeline management

Ability to build trust with clients and communicate funding solutions clearly and effectively

Comfortable managing deals from enquiry through to funding

Self-starter mentality with a proactive, results-driven approach

Excellent communication, negotiation, and relationship-building skills

Teachable, motivated, and open to feedback and development

Strong attention to detail and confidence using CRM and internal systems

A passion for helping UK businesses succeed through better access to finance

What You’ll Get:

Competitive salary from £30,000 upwards (DOE)

Uncapped commission structure with no threshold

Flexible working options - office-based, hybrid, or remote after completing probation

Enhanced holiday allowance + bank holidays, plus the ability to earn up to an extra 20 days by hitting quarterly targets

Company pension scheme

Access to Mintago Salary Sacrifice

Your birthday off after completing probation

Structured progression routes as the business continues to grow

A collaborative, high-energy working environment with a strong team culture

Regular social events, incentives, and seasonal celebrations

Interview Process

Stage One - Introductory Call

A brief conversation to explore your background, experience, and motivations.

Stage Two - Face-to-Face Interview & Presentation

You’ll be asked to present a short plan on how you would build a strong pipeline of SME clients - including your outreach strategy, relationship-building approach, and how you’d aim to hit your revenue targets. You’ll also share why you’re the right fit for Millbrook.

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