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- Tasks: Assist with dispensing prescriptions and managing reception tasks in a friendly practice.
- Company: Join a small, supportive team at Millview Surgery.
- Benefits: Flexible hours, competitive salary, and on-site parking.
- Why this job: Make a difference in patient care while gaining valuable experience.
- Qualifications: Basic reception and dispensary experience preferred; training provided.
- Other info: Part-time role with opportunities for growth and development.
The role will be for Dispensary/Reception Assistant. We are a small friendly practice with a small team. We are looking for an enthusiastic and self-motivated team player that can work well on their own and as part of the team. We need someone who is flexible and can cover sickness and annual leave.
Main duties of the job
Main duties of the Job
Assist with the following Dispensary and Reception Tasks: Dispensing acute prescriptions when the GP has authorised, dispensing prescriptions and collect charges, prepare items and order stock.
Reception Tasks: making appointments, registering patients, opening up and locking up at the end of the day.
About us
Millview is small, friendly but a busy surgery. We have two GPs, one Nurse, HCA/care co-ordinator and 6 Reception/Admin Staff. The Practice offers caring, responsive and timely care which has been reflected in high satisfaction levels over the years.
Staff parking
Job responsibilities
Dispenser/ Medical Receptionist
Dispenser/Receptionist duties: You will be expected to use customer service and admin skills to welcome people to the surgery. Dispensers have a duty to give out the correct medication to patients. Receptionists are often the first person our patients see. As part of our team you will be expected to display professionalism, empathy, efficiency and patience.
Duties: Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:
Dispensary
- Liaise with and always present a polite and helpful appearance to the patients both face to face and via the telephone
- Taking and processing prescription requests.
- To check and dispense prescriptions in line with practice guidelines including dosette boxes.
- Handling controlled drugs and completing the controlled drug register.
- Provide a point of contact for patients with enquires relating to prescriptions and ensure follow up action is taken if the enquiry cannot be resolved.
- Ensure that problems and queries regarding repeat prescribing are brought to the attention of the G.P, either verbally or using the task module on the clinical system and, where appropriate, follow up action is taken to resolve matters.
- Ordering of appropriate drugs and monitoring stock control.
- Regular tidying of shelves where drugs are stored. Ensure drugs are in correct order on the shelves.
- Date checking and rotation of stock
- Endorsing prescriptions (when required).
- Bagging up of prescription orders.
- Charging appropriate prescription charges by handling of money in accordance with practice policy.
- Keeping logs up to date
- Make sure all others in Dispensary are working according to guidelines
- Make sure all SOPs are correct and up to date
Reception
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Utilise the computer system to ensure efficiency of appointment system and monitor flow of patients into the consulting rooms and treatment rooms.
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Explain practice arrangements for registration and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Respond to all queries and requests for assistance from patients and other visitors.
- Enter requests for home visits on the visit screen including all relevant information and where necessary refer to Duty Doctor.
- Action requests for ambulance transportation
- Should a patient have cause to complain it is the duty of the Receptionist to direct the patient appropriately following the procedures within the practice.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Job Types: Part-time, Permanent
Expected hours: 21 per week over 4 days
Monday to Friday Previous experience working within the NHS and with EMIS Web would be an advantage but training would be given to the right candidate.
You will be required to work as per specified rota. A flexible outlook to working hours is essential to cover extra shifts during annual leave and sickness.
Salary to be discussed at interview.
- Company pension
- On-site parking
Contact Details: Debbie Hall (Practice Manager) debbie.hall32@nhs.net
Person Specification
Knowledge and Skills
- Basic Reception and Dispensary experience
- Basic IT skills
- Working with the public.
- None
Qualifications
- Atleast one year experience in Dispensary
- Ideally Buttercups training in Dispensary.
Experience
- Atleast one year experience in General Practice
- Not Applicable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Dispenser/Receptionist employer: Mill View Surgery
Contact Detail:
Mill View Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispenser/Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Millview. Familiarise yourself with their values and services. This will help you connect better during the chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for dispensary and reception roles, and don’t forget to highlight your customer service skills. We want to see your enthusiasm shine through!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about joining the team!
We think you need these skills to ace Dispenser/Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our friendly team and contributing to the great care we provide.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in dispensary and reception tasks. Mention any specific skills or training you have that align with what we're looking for at Millview.
Be Professional Yet Approachable: Since you'll be the first point of contact for our patients, it's important to convey professionalism in your application while also showing your friendly side. A warm tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mill View Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dispenser/Receptionist. Familiarise yourself with tasks like dispensing prescriptions, handling controlled drugs, and managing patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided excellent service in the past. This will show that you can maintain professionalism and empathy, which are key traits for this position.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as dealing with an upset patient or managing a busy reception area. Think about how you would handle these situations calmly and efficiently. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Flexibility and Team Spirit
Since the practice is looking for someone who can cover shifts and work well in a team, be prepared to discuss your flexibility and teamwork experiences. Share specific examples of times when you've adapted to changes or collaborated effectively with colleagues to achieve a common goal.