At a Glance
- Tasks: Welcome guests and manage bookings while ensuring a smooth reception experience.
- Company: Join The Villa Wrea Green, a friendly and professional hospitality environment.
- Benefits: Competitive salary up to £28,000, flexible shifts, and a vibrant team atmosphere.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Be the first smile guests see and create memorable experiences every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28000 - 28000 € per year.
We are looking for friendly, professional Receptionists to join The Villa Wrea Green. As the first point of contact for guests, you will play a vital role in creating a welcoming and memorable experience from arrival to departure. Working within the Front Office team, you’ll support the day‑to‑day running of reception, ensuring smooth operations across guest services, reservations, and administration while maintaining exceptional customer service standards.
What You’ll Be Doing
- Guest Experience
- Welcome guests, visitors, and contractors with a warm and professional approach
- Deliver efficient and accurate check‑in and check‑out processes
- Handle guest enquiries in person, via telephone, and email promptly and courteously
- Provide information about the hotel, facilities, local area, and events
- Reservations & Administration
- Take and manage bedroom and venue bookings using internal systems
- Maintain accurate guest records and administrative documentation
- Assist with general administrative duties within the reception function
- Operations & Service Delivery
- Liaise with housekeeping, maintenance, and other departments to fulfil guest requests
- Support the presentation and organisation of the reception area
- Follow company procedures, health & safety guidelines, and confidentiality standards
- Payments & Problem Resolution
- Process payments and handle billing queries in line with company policies
- Carry out basic cash handling and end‑of‑shift procedures
- Respond to complaints and feedback professionally, escalating when appropriate
About You
- Friendly, professional, and well‑presented
- Strong communication and customer service skills
- Organised with excellent attention to detail
- Calm under pressure with the ability to handle situations tactfully
- Confident using IT systems, email, and booking platforms
- Reliable, punctual, and a strong team player
- Flexible to work shifts over 5 days out of 7
Desirable
- Previous experience in a receptionist, hospitality, or customer‑facing role
- Experience managing reservations and processing guest payments
- Knowledge of local attractions and hospitality standards
Receptionist in Preston employer: Mill Farm Sports Village
The Villa Wrea Green is an exceptional employer that prioritises a warm and welcoming work environment, making it an ideal place for Receptionists to thrive. With a strong focus on employee growth and development, staff are encouraged to enhance their skills while enjoying competitive benefits and a supportive team culture. Located in a picturesque setting, employees also benefit from the opportunity to engage with guests and the local community, ensuring a rewarding and fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Preston
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a smile and a friendly hello. It sets the tone for the whole meeting and shows you're ready to create that welcoming atmosphere they’re looking for.
✨Tip Number 2
Be prepared to chat about your customer service skills. Think of examples where you've gone above and beyond for a guest or handled a tricky situation. This will show them you can keep calm under pressure and deliver exceptional service.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they handle guest feedback. It not only gives you insight but also demonstrates your enthusiasm for the position.
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets noticed by the right people. Let’s get you that receptionist role!
We think you need these skills to ace Receptionist in Preston
Some tips for your application 🫡
Show Your Personality:As a Receptionist, you're the first face guests see, so let your friendly vibe shine through in your application. Use a warm tone and share a bit about yourself to make us feel your enthusiasm for the role!
Tailor Your Experience:Make sure to highlight any previous experience in hospitality or customer service. We want to see how your skills match what we're looking for, so be specific about your past roles and responsibilities.
Be Detail-Oriented:Attention to detail is key in this role! Double-check your application for any typos or errors before hitting send. A polished application shows us you care about the little things, just like we do for our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mill Farm Sports Village
✨Show Your Warmth
As a receptionist, your first impression is crucial. Practice a friendly greeting and maintain a positive attitude throughout the interview. Remember, they’re looking for someone who can create a welcoming atmosphere for guests.
✨Know the Company
Do some homework on The Villa Wrea Green. Familiarise yourself with their services, local attractions, and any recent news. This shows genuine interest and helps you answer questions more effectively.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks, especially in a busy environment. Share specific examples from past experiences where you successfully handled guest enquiries or reservations under pressure.
✨Prepare for Common Scenarios
Think about how you would handle typical situations a receptionist might face, like dealing with a complaint or managing a booking error. Practising these scenarios can help you respond confidently during the interview.
