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- Tasks: Lead and manage a diverse portfolio of venues, ensuring top-notch service and compliance.
- Company: Join Mill Farm Sports Ventures, a growing company with an entrepreneurial spirit and exciting plans.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team dedicated to high-quality service in a vibrant setting.
- Qualifications: Proven management experience, strong communication skills, and a passion for quality service required.
- Other info: Willingness to work flexible hours and a commitment to excellence are essential.
The predicted salary is between 43200 - 72000 £ per year.
Mill Farm Sports Ventures is an ambitious company with a strong entrepreneurial spirit and big plans for growth. Join our forward-thinking team and be part of a fantastic development, including five separate venues and a public catering function.
Venues:
- Bradleys Aroma : A 170-seater Sports Bar serving traditional English food.
- Aroma : A cosmopolitan daytime eatery with 40 covers for dine-in and takeaway.
- Milano’s : An 80-cover modern 5* Mediterranean restaurant with additional al fresco dining and a ‘New York’ style Cocktail Bar.
- Churchill’s Hotel : A new boutique hotel with 19 bedrooms.
- FSEC : Fylde Sports & Education Centre with sports pitches and facilities for functions.
Role Summary:
As General Manager, you will have full P&L responsibility for the entire portfolio. You will lead, motivate, and supervise management teams, setting high service standards across all outlets.
Key Responsibilities:
You’ll ensure compliance with SOPs, creating a cooperative working environment and personally handling customer complaints. You’ll oversee stock checks, provide weekly reports to the DoL, and regularly update SOPs.
For staff management, you’ll be responsible for recruitment, training, appraisals, and motivation. You’ll ensure rota compliance and never employ agency staff except in emergencies.
You’ll oversee menu costing and itemization, constantly reviewing product prices. You’ll work with head chefs to select suppliers, aiming for quality and local sourcing.
In stock control, you’ll maintain agreed levels, label and rotate stock, minimize waste, and ensure paperwork is completed daily.
You’ll work closely with HR on health and safety procedures, maintaining cleanliness and food safety standards.
Financially, you’ll prepare and agree on operating plans, review monthly statements, and provide commentary on deviations.
Experience and Skills:
- Proven experience in managing and running a team in a similar operation.
- Knowledge of business management principles and practices.
- Passion for high-quality service, food, and beverage standards.
- Experience in banqueting and hotel management.
- Familiarity with EPOS applications, specifically Guestline Rezlynx.
- Excellent decision-making, coaching, and organizational skills.
- Ability to deliver creative solutions and attention to detail.
- Team player with strong communication skills.
Personal Attributes:
You must be energetic and enthusiastic, with a can-do attitude and a passion for enhancing the customer journey. You should be willing to work additional hours and spend evenings away from home as required, demonstrating honesty, integrity, and high standards of conduct.
If you’re motivated and passionate about quality service in a 5* environment, we invite you to join our dynamic team at Mill Farm Sports Ventures!
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General Manager employer: Mill Farm Sports Village
Contact Detail:
Mill Farm Sports Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the specific venues and their unique offerings. Understanding the atmosphere and customer base of each location will help you demonstrate your fit for the General Manager role during interviews.
✨Tip Number 2
Highlight your experience in managing diverse teams and maintaining high service standards. Be prepared to share specific examples of how you've motivated staff and handled customer complaints effectively.
✨Tip Number 3
Showcase your knowledge of financial management and P&L responsibilities. Be ready to discuss how you've previously prepared operating plans and managed budgets in similar roles.
✨Tip Number 4
Emphasize your passion for quality service and food standards. Share any relevant experiences that demonstrate your commitment to enhancing the customer journey, especially in a 5-star environment.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Mill Farm Sports Ventures and its venues. Highlight your alignment with their entrepreneurial spirit and commitment to high-quality service in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in managing teams, financial oversight, and customer service excellence. Use specific examples that demonstrate your ability to lead and motivate staff.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role's responsibilities. Mention your experience with P&L management and your approach to maintaining high service standards.
Highlight Relevant Skills: In your application, make sure to mention your familiarity with EPOS applications like Guestline Rezlynx, as well as your decision-making and organizational skills. These are crucial for the General Manager position.
How to prepare for a job interview at Mill Farm Sports Village
✨Show Your Leadership Skills
As a General Manager, you'll be leading teams across various venues. Be prepared to discuss your previous experiences in managing and motivating teams, and share specific examples of how you've set high service standards.
✨Demonstrate Financial Acumen
Since the role involves full P&L responsibility, make sure to highlight your experience with financial management. Discuss how you've prepared operating plans, reviewed financial statements, and handled budget deviations in past roles.
✨Emphasize Customer Service Passion
Mill Farm Sports Ventures values high-quality service. Be ready to talk about your approach to enhancing the customer journey and how you've handled customer complaints effectively in the past.
✨Familiarize Yourself with Relevant Tools
Knowledge of EPOS applications like Guestline Rezlynx is crucial. If you have experience with similar systems, mention it during the interview, and express your willingness to learn new technologies quickly.
