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- Tasks: Help patients navigate healthcare by answering calls and managing appointments.
- Company: Friendly GP Surgery in Stafford with a supportive team.
- Benefits: Competitive hourly rate, six weeks holiday, and bank holidays.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: GCSE Maths and English (C or above) and great communication skills.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
We are a very busy GP Surgery with 10,500 patients. We are open Mon-Fri 08:00-18:30 and some Saturdays. We offer a competitive hourly rate and also six weeks annual holiday plus Bank Holidays.
Main duties of the job:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.
- Process patient requests for appointments.
- Initiate contact with and respond to requests from patients, team members and external agencies.
About us:
We are a busy friendly GP Surgery, based in the town centre of Stafford next to the town park, with plenty of transport links. We have three Partners and three salaried GPs and many other various clinicians and ARRs staff as well as an Admin Team.
Job responsibilities:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately.
- Process patient requests for appointments.
- Process repeat prescription requests.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients' healthcare records as necessary.
- Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and noticeboards.
- Support all clinical staff with general tasks as requested.
- Undertake all mandatory training and induction programmes.
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
- Contribute to public health campaigns (e.g., flu clinics) through advice or direct care.
In addition to the primary responsibilities, the receptionist/care navigator may be requested to:
- Participate in practice audit as directed by the audit lead.
- Action incoming emails when necessary.
- Scan patient-related documentation and attach scanned documents to patients' healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
- As required, support in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently.
Person Specification:
Skills:
- Excellent communication skills (written and oral).
- Clear, polite telephone manner.
- Effective time management (planning and organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Ability to follow clinical policy and procedure.
- Competent in the use of Office and Outlook EMIS Web.
Experience:
- Experience of working in a primary care environment.
- Experience of working with the public.
- Experience of working in a healthcare setting.
Qualifications:
- Educated to GCSE Mathematics & English (C or above) or equivalent.
Receptionist in Stafford employer: Mill Bank Surgery
Contact Detail:
Mill Bank Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Stafford
✨Tip Number 1
Get to know the practice! Research the GP Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and communication. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience in handling phone calls and managing patient requests. Use specific examples to demonstrate how you've effectively communicated and organised tasks in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar.
We think you need these skills to ace Receptionist in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a receptionist. Highlight your communication skills and any experience in healthcare settings. We want to see how you can effectively signpost patients and manage queries!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our busy GP Surgery. Mention your ability to handle phone calls and patient requests efficiently, as these are key parts of the job.
Show Off Your Skills: In your application, don’t forget to showcase your time management and interpersonal skills. We’re looking for someone who can work well both in a team and independently, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Mill Bank Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in a busy GP surgery. Familiarise yourself with tasks like processing patient requests and managing phone calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice answering common interview questions out loud. Focus on maintaining a clear and polite tone, as well as being concise. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Team Spirit
This job requires working closely with various healthcare professionals and administrative staff. Be prepared to share examples of how you've successfully collaborated in previous roles. Highlight your ability to work both as part of a team and independently, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the surgery's culture, team dynamics, or any public health campaigns they might be involved in. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
