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- Tasks: Manage patient queries and support healthcare professionals in a busy GP surgery.
- Company: A dynamic GP surgery in Stafford focused on excellent patient care.
- Benefits: Competitive pay, benefits, and a chance to make a difference in healthcare.
- Why this job: Join a vital role that enhances patient experiences and supports the community.
- Qualifications: GCSEs in Maths and English, plus great communication skills.
- Other info: Full-time position with opportunities for personal growth in healthcare.
The predicted salary is between 30000 - 42000 £ per year.
A busy GP Surgery in Stafford is seeking a care navigator to manage patient queries and support healthcare professionals. The role involves processing patients' appointment requests, handling incoming calls, and maintaining a clean reception area.
Candidates should have excellent communication skills, experience in a primary care environment, and be educated to GCSE standards in Mathematics and English.
This is a full-time position offering competitive pay and benefits, contributing to the overall patient care experience.
Healthcare Receptionist & Care Navigator in Stafford employer: Mill Bank Surgery
Contact Detail:
Mill Bank Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Receptionist & Care Navigator in Stafford
✨Tip Number 1
Make sure to brush up on your communication skills! As a healthcare receptionist, you'll be the first point of contact for patients. Practise active listening and clear speaking to ensure you can handle queries effectively.
✨Tip Number 2
Familiarise yourself with common patient queries and appointment processes. Knowing the ins and outs of how a GP surgery operates will give you an edge during interviews and show that you're proactive.
✨Tip Number 3
Don’t underestimate the power of a clean and organised workspace! If you get the chance, visit the surgery beforehand to see how they maintain their reception area. It’ll help you understand their standards and expectations.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're serious about joining the team and contributing to patient care.
We think you need these skills to ace Healthcare Receptionist & Care Navigator in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing patient queries, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively interact with patients and healthcare professionals.
Tailor Your Experience: We want to see how your previous experience in a primary care environment makes you a great fit for this role. Be specific about your past roles and responsibilities, especially those that relate to handling appointment requests and managing calls.
Keep It Neat and Tidy: Just like maintaining a clean reception area, your application should be well-organised and free of errors. Double-check for typos and ensure your formatting is consistent. A tidy application reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Mill Bank Surgery
✨Know Your Stuff
Make sure you understand the role of a Healthcare Receptionist & Care Navigator. Familiarise yourself with common patient queries and the processes involved in managing appointments. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions, focusing on how you've effectively communicated in past roles, especially in a healthcare setting.
✨Demonstrate Your Experience
If you've worked in a primary care environment before, be ready to share specific examples of your experience. Talk about how you handled patient queries or managed busy reception areas, as this will highlight your suitability for the job.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the software they use for appointment management, or how they measure patient satisfaction. It shows you're genuinely interested in the role and the practice.
