At a Glance
- Tasks: Join a team delivering happiness by assisting in product deliveries to customers' homes.
- Company: GXO Logistics, partnering with B&Q for exceptional customer service.
- Benefits: Competitive pay, holiday entitlement, discounts, and access to online training.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Customer service skills and a positive attitude; experience preferred but not essential.
The predicted salary is between 25397 - 25397 € per year.
Company Description
GXO Logistics Supply Chain Inc.
Job Description
Are you the perfect co‑pilot for a journey of delivering happiness? Do you want to play a key part in delivering customer satisfaction one B&Q product at a time? If the answer is Yes, read on!
Here at GXO, we’re working together with B&Q and are looking for a Drivers Mate to join our Store to Home team in Washington (NE37 1LH).
You’ll be working on a full‑time, permanent basis, following a two‑week rotating shift pattern: Week 1 Monday to Friday / Week 2 Sunday to Thursday, with a start time of 11:00. The role is contracted to 40 hours per week.
Pay, Benefits And More
- £12.21 an hourly rate, an annual salary of £25,396.80
- £18.32 overtime pay per hour (when applicable, paid over 40hrs)
- Holiday pay and Workplace pension
- B&Q store discount upon successful completion of probation period
- 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme
- Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more!
- Access to GXO University home to a wealth of online training courses, meaning your development never ends!
What You’ll Do On a Typical Day
- Work as part of a two‑person team delivering products to customer premises on a multidrop basis – an average of 16 drops per day off‑peak and 24 drops per day during peak season.
- Assist the delivery driver in parking and manoeuvring a company vehicle as well as loading and unloading vehicles as required.
- Provide effective customer service while ensuring goods are delivered in excellent condition.
- Ensure customers are kept informed of their estimated time of delivery and any issues are communicated in a polite and courteous manner.
What You Need To Succeed At GXO
- Experience of dealing with multi‑drop home delivery preferred but not essential.
- Excellent customer service skills, both written and verbal.
- Willingness to complete manual handling tasks such as pulling, lifting and pushing.
- Can do attitude with a knack for problem solving.
- Willingness to undertake pre‑employment Disclosure and Barring Service (DBS Check).
- Be prepared to commute to Washington (NE37 1LH) for the required shift pattern.
We engineer faster, smarter, leaner supply chains.
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Drivers Mate in Washington employer: Milkround
At GXO Logistics, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. As a Driver's Mate in Washington, you'll enjoy competitive pay, comprehensive benefits including a 24/7 online GP service, and access to ongoing training through GXO University, ensuring your professional growth. Join us in delivering happiness with B&Q, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Drivers Mate in Washington
✨Tip Number 1
Get to know the company! Research GXO Logistics and B&Q to understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Driver’s Mate, you'll be interacting with customers regularly. Role-play scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can make all the difference in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the GXO team. Don’t miss out on this opportunity!
We think you need these skills to ace Drivers Mate in Washington
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for delivering happiness shine through! We want to see that you’re excited about the role and ready to be a key part of our team at GXO.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or multi-drop delivery. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Let’s get this journey started together!
How to prepare for a job interview at Milkround
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Driver’s Mate involves. Familiarise yourself with the responsibilities like assisting in deliveries and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this job is all about delivering happiness, be ready to discuss your customer service experience. Think of examples where you've gone above and beyond for customers. This will demonstrate your ability to handle situations politely and effectively, which is key for this position.
✨Prepare for Practical Questions
Expect questions about manual handling and teamwork. Be prepared to talk about how you would assist the driver with loading and unloading, or how you’d communicate with customers during deliveries. Showing that you can think on your feet will impress the interviewers.
✨Dress for Success
Even though the role is hands-on, it's important to present yourself well. Dress smart-casual for the interview to show that you take the opportunity seriously. A good first impression can set the tone for the rest of the conversation!
