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- Tasks: Support ICT infrastructure, assist staff and students, and manage helpdesk queries.
- Company: Milk Education is a purpose-driven agency dedicated to supporting educators and schools across the UK.
- Benefits: Enjoy excellent pay, free CPD courses, and 24/7 access to your personal consultant.
- Other info: Role involves travel between school sites; driving licence essential.
- Why this job: Make a positive impact in education while developing your ICT skills in a supportive environment.
- Qualifications: 5 GCSEs including English and Maths; basic ICT knowledge and team experience required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Milk Education are seeking a reliable and enthusiastic Junior ICT Technician to join our dedicated support team in September 2025. This role is ideal for someone with a passion for ICT and a strong desire to make a positive impact in an educational environment.
About the Role
You’ll play a key role in supporting the ICT infrastructure across the school, ensuring staff and students have the tools they need to thrive. You’ll work closely with the ICT Manager and SEN staff, helping maintain a safe, secure, and accessible digital environment for learners with varying needs.
Key Responsibilities
- Provide day-to-day ICT support to staff and students.
- 1st Line ICT Support and Service Desk responsibility.
- Accurately record all actions and resolutions within the Helpdesk system to support knowledge sharing and incident tracking.
- Install and update software, ensuring accessibility features are enabled as needed.
- Respond promptly to helpdesk queries and provide first-line technical support.
- ICT Equipment and Asset Support.
- Support the Senior Technician with the building, configuration, and enrolment of devices using tools such as Microsoft Intune and Apple School Manager.
- Maintain accurate records of IT assets and perform regular equipment checks.
- Travel between school sites (if applicable) – driving licence essential.
Qualifications
- Working knowledge of desktop operating systems (e.g., Windows 10/11) and common school applications.
- Awareness of Microsoft 365 tools and basic administrative tasks.
- Introductory understanding of mobile device management (MDM) systems such as Microsoft Intune and Apple School Manager, including how devices are enrolled and assigned.
- Basic understanding of Azure Active Directory (Entra ID) concepts, including user accounts and access permissions.
- Awareness of data protection regulations (e.g., GDPR) and safeguarding responsibilities when working in a school ICT environment.
- 5 GCSEs including English and Mathematics.
- Experience of working as part of a team in an IT support environment.
- Awareness of ICT issues and trends.
- Commitment to ensuring the safety and welfare of children.
- Possess a sound working knowledge of Computers and Laptops in a corporate network environment.
- Up-to-date knowledge of current ICT developments and technologies.
- Effective and excellent communication skills both in writing and verbally.
As part of your role, there will be a requirement to work across all of the 3 school sites, Fazakerley, Croxteth and Speke.
Benefits
- Fast-registration process
- Excellent rates of pay
- School Preparation Pack
- FREE PSHE Lesson Plans designed by real teachers
- 2 FREE CPD courses when you register with us
- 24/7 access to your personal consultant
Number: 0151 519 0800
About Milk Education
Milk Education is a purpose-driven teaching supply agency, focused on putting educators first. We’re committed to finding high-quality teaching talent and supporting schools across the U.K.
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Junior ICT Technition employer: Milk Education
Contact Detail:
Milk Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior ICT Technition
✨Tip Number 1
Familiarise yourself with the specific ICT tools and software mentioned in the job description, such as Microsoft Intune and Apple School Manager. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Milk Education or similar organisations. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your passion for ICT and education by staying updated on the latest trends and technologies in the field. Being able to discuss recent developments can show your enthusiasm and commitment to the role.
✨Tip Number 4
Prepare to discuss your teamwork experiences, especially in IT support environments. Highlighting your ability to collaborate effectively with others will resonate well with the hiring team, as this role involves working closely with staff and students.
We think you need these skills to ace Junior ICT Technition
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Junior ICT Technician role. Emphasise your knowledge of desktop operating systems, Microsoft 365 tools, and any previous IT support experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for ICT and your commitment to supporting educational environments. Mention specific examples of how you've provided technical support in the past and how you can contribute to the team.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSEs in English and Mathematics. If you have any additional certifications or training related to ICT, be sure to include those as well.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application of how you've successfully communicated technical information to non-technical users, both in writing and verbally.
How to prepare for a job interview at Milk Education
✨Show Your Passion for ICT
Make sure to express your enthusiasm for ICT during the interview. Share any personal projects or experiences that highlight your interest in technology and how it can positively impact education.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your understanding of desktop operating systems, Microsoft 365 tools, and mobile device management systems. Brush up on basic concepts of Azure Active Directory and be ready to explain how you would support staff and students with these technologies.
✨Highlight Teamwork Experience
Since this role involves working closely with the ICT Manager and other staff, share examples of how you've successfully collaborated in a team environment. Emphasise your ability to communicate effectively and support others in achieving common goals.
✨Understand Data Protection Regulations
Familiarise yourself with data protection regulations like GDPR, especially in an educational context. Be ready to discuss how you would ensure the safety and welfare of students while managing ICT resources.