At a Glance
- Tasks: Create exceptional guest experiences and oversee daily restaurant operations.
- Company: Milk Beach, a leading modern Australian restaurant in vibrant Soho.
- Benefits: Up to £16.00 per hour, flexible hours, meals on shift, and team social events.
- Other info: Great mentorship, career development, and a friendly, inclusive work environment.
- Why this job: Join a fun, dynamic team and make guests feel at home with your hospitality skills.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 33280 £ per year.
COMPENSATION: Up to £16.00 per hour
LOCATION: James Court, Soho, London
AVAILABILITY: Full time
Milk Beach is the leading modern Australian restaurant in London located in a spectacular venue in Soho. It is one of London’s favourite premium casual restaurant destinations with a 150-cover restaurant featuring 80 covers inside, 10 at the bar, and 60 covers in the outdoor courtyard. The restaurant showcases a seasonal a la carte lunch/dinner menu featuring modern Australian cuisine with coastal, barbecue, southeast Asian, and Mediterranean influences. A daily breakfast service is also available.
ROLE SUMMARY
As the Maitre D at Milk Beach Soho, you will play a pivotal role in creating exceptional guest experiences by overseeing day-to-day floor and administrative responsibilities. You will be responsible for welcoming guests at the host stand, coordinating reservations, and ensuring seamless communication between the dining area, kitchen staff, and management. Your ability to provide warm, welcoming, and efficient service will contribute to the overall success and reputation of a high-end casual restaurant in the heart of Soho.
KEY RESPONSIBILITIES
- Team Leadership: Supervise and motivate the host team to deliver exceptional customer service. Ensure hosts are up-to-date and knowledgeable about menu items, seating arrangements, and restaurant policies.
- Administration and Reservation Management: Oversee the reservation system to ensure accurate bookings and optimise table turnover. Respond promptly to reservation and large group booking inquiries via phone, email, or online platforms like SevenRooms. Maintain a waitlist during busy periods and manage seating arrangements to accommodate guest preferences and special requests. Complete any administration duties given by the Sales, Reservations and Events Manager.
- Guest Relations: You have a warm, welcoming, and bubbly personality. Guests recognise you the moment they arrive and immediately feel at home. Anticipate guest needs and provide assistance as required, including seating arrangements and coat check services. Handle guest complaints and inquiries professionally, seeking resolution promptly and effectively.
- On the Floor Responsibilities: Greet and seat guests upon arrival with a friendly and welcoming demeanour. Assist the floor staff with serving food and drinks on a busy night. Liaise with kitchen and waitstaff to manage table availability and ensure timely seating. Coordinate with management regarding VIP guests and any operational issues. Communicate effectively with other departments to maintain a smooth flow of operations.
- Quality Assurance: Conduct regular inspections of the dining area to ensure cleanliness, organisation, and adherence to health and safety standards. Monitor guest feedback and implement improvements to enhance the overall guest experience. Collaborate with management to develop strategies for improving efficiency and guest satisfaction.
WHO WE ARE LOOKING FOR
- Previous experience in a similar role within the hospitality industry, preferably in a high-volume restaurant environment.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication and interpersonal abilities.
- Exceptional organisational skills and attention to detail.
- Full-time availability; available to work late evenings, including weekends (Sat or Sun), if required.
- Adaptable to changes and eager to learn & develop new skills, with a growth mindset and a commitment to personal and professional development.
- A 'can-do' attitude with a positive and proactive approach to work.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in reservation management software (preferably SevenRooms) and basic computer and Microsoft Office skills.
- A passion for providing outstanding customer service and creating memorable dining experiences.
- Great energy and enthusiasm, with a willingness to go above and beyond to achieve goals.
WHAT WE OFFER
- Great chances to learn from a highly experienced front of house team.
- Great mentorship and career coaching.
- Career development and educational support.
- Friendly and motivating work environment.
- Personalised recognition schemes.
- Flexibility and work/life balance.
- Meals, softs, coffees, and teas while on shift.
- Perks including up to 50% off bills at all partner venues.
- Cycle to work scheme.
- Team social events.
Maitre D employer: Milk Beach, Soho
At Milk Beach Soho, we pride ourselves on being a leading modern Australian restaurant that not only serves exceptional cuisine but also fosters a vibrant and inclusive work culture. As a Maitre D, you will benefit from great mentorship, career development opportunities, and a friendly team environment that values your contributions and encourages personal growth. Located in the heart of Soho, our restaurant offers a unique chance to be part of a dynamic hospitality scene while enjoying perks like flexible hours, discounted meals, and team social events.
StudySmarter Expert Advice🤫
We think this is how you could land Maitre D
✨Tip Number 1
Get to know the restaurant scene in Soho! Visit places like Milk Beach and chat with staff to understand their vibe. This will help you tailor your approach when you apply, showing that you’re genuinely interested in their unique style of hospitality.
✨Tip Number 2
Network like a pro! Attend local hospitality events or join online groups where industry folks hang out. You never know who might have a lead on a Maitre D position or can give you insider tips on landing the job.
✨Tip Number 3
Practice your guest interaction skills! Role-play with friends or family to get comfortable with welcoming guests and handling inquiries. The more natural you feel, the better you’ll come across in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Milk Beach and ready to bring that warm, engaging Australian hospitality to life.
We think you need these skills to ace Maitre D
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to sprinkle in a bit of humour or warmth that reflects the Australian hospitality vibe we cherish.
Tailor Your Application:Make sure to tailor your application specifically for the Maitre D role at Milk Beach. Highlight your relevant experience and skills that align with our key responsibilities, like guest relations and team leadership, to show us you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your experience and skills stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Milk Beach, Soho
✨Know Your Menu Inside Out
Familiarise yourself with the seasonal a la carte menu and any special dishes. Being able to discuss the ingredients and preparation methods will show your passion for the role and help you connect with guests.
✨Showcase Your Hospitality Skills
Prepare examples of how you've created memorable experiences for guests in previous roles. Highlight your ability to handle complaints and turn them into positive outcomes, as this is crucial for a Maitre D.
✨Demonstrate Leadership Qualities
Think of instances where you've motivated a team or resolved conflicts. The interviewers will be looking for someone who can inspire their host team and maintain a positive atmosphere in a busy restaurant.
✨Practice Your Communication Style
Since building genuine connections with guests is key, practice your conversational skills. Be ready to share a bit of humour and warmth, as this will reflect the engaging Australian hospitality they value.
