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- Tasks: Lead the reception team to deliver exceptional guest service and oversee daily operations.
- Company: Join Brightstar, an award-winning hospitality management company that values people first.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible hours and a fun, collaborative atmosphere await you!
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Previous hotel supervisory experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Brightstar is an award-winning hospitality management company with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a Reception Supervisor at Milford Hall Hotel, you’ll lead the front office team to deliver exceptional guest service from check-in to check-out. You’ll oversee daily operations at reception, support and train team members, and ensure a seamless and welcoming guest experience. From managing reservations and billing queries to acting as a duty manager, you’ll balance hands-on service with leadership responsibilities.
Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Reception Supervisor, you’ll bring these values to life by motivating your team, handling guest needs with professionalism, and keeping reception operations running smoothly.
Objectives of this role:
- Supervise and support the reception team to deliver warm, efficient service.
- Oversee reservations, billing, and daily front desk operations.
- Act as duty manager when required, ensuring health, safety, and security.
- Resolve guest concerns promptly and professionally.
- Train and mentor reception colleagues to build confidence and capability.
- Support occupancy and revenue goals through effective front office management.
Key Responsibilities
People
- Lead the reception team during shifts, providing clear guidance and support.
- Train, mentor, and develop team members to deliver exceptional service.
- Conduct daily briefings to align the team on occupancy, arrivals, and priorities.
- Handle guest concerns and feedback with professionalism and positivity.
- Foster a supportive and collaborative work environment.
- Represent Brightstar’s values in all guest and colleague interactions.
Quality
- Ensure a smooth check-in, check-out, and reservation process.
- Maintain lobby and reception areas to the highest standard.
- Monitor service levels and ensure reception delivers consistently excellent guest experiences.
- Maintain accurate records, reports, and system updates.
- Work with housekeeping and F&B teams to ensure seamless communication and guest satisfaction.
- Uphold compliance with hotel policies, brand standards, and procedures.
Profit
- Maximise room revenue and occupancy by reviewing availability and status daily.
- Monitor rate variances, no-shows, and overbookings to minimise revenue loss.
- Ensure accurate billing, payment handling, and reconciliation.
- Support upselling of hotel services and promotions at reception.
- Contribute to efficient scheduling and cost management within the department.
Responsible Business
- Act as duty manager when required, ensuring guest safety and operational standards.
- Ensure compliance with data protection, guest confidentiality, and company policies.
- Promote sustainable practices, such as reducing paper use and recycling.
- Report and address maintenance or safety concerns promptly.
- Treat all guests and colleagues fairly, with respect and professionalism.
- Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
- Complete all E-learning and mandatory training within required timeframes.
Skills and Qualifications
- Previous experience in a hotel supervisory or reception role.
- Strong leadership and communication skills.
- Excellent organisational and problem-solving abilities.
- Proficient in Microsoft Office and Property Management Systems (PMS).
- Passion for delivering outstanding guest service.
- Calm and professional approach in busy or challenging situations.
- Flexible to work evenings, weekends, and holidays.
- Strong knowledge of reservations, billing, and hotel front office procedures.
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list.
Hotel Reception Supervisor in Salisbury employer: Milford Hall Hotel
Contact Detail:
Milford Hall Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Supervisor in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service and team leadership. We recommend role-playing with a friend or family member to build your confidence and ensure you can showcase your skills effectively.
✨Tip Number 3
When you get an interview, don’t just talk about your experience—bring it to life! Share specific examples of how you've handled guest concerns or trained team members. This will show that you embody Brightstar's values and are ready to lead the reception team.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! It shows your commitment and gives us a direct line to your application, making it easier for us to see how you fit into our team.
We think you need these skills to ace Hotel Reception Supervisor in Salisbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. Remember, we’re all about people here at Brightstar!
Tailor Your Application: Make sure to tailor your application to the Reception Supervisor role. Highlight your previous experience in hotel reception or supervisory roles, and showcase how your skills align with our values of fun, integrity, and care. This will help us see why you’d be a great fit!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Brightstar and what we stand for!
How to prepare for a job interview at Milford Hall Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Brightstar and its values. Understand their motto of 'people, quality, profit' and think about how you can embody these principles in your role as a Reception Supervisor. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples from your past experience where you've successfully trained or mentored team members. Highlight how you foster a supportive environment and handle guest concerns professionally.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in busy or challenging situations. Prepare scenarios where you've resolved guest complaints or managed a hectic front desk. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Passion for Guest Service
Brightstar values outstanding guest service, so be ready to share your passion for hospitality. Discuss what exceptional service means to you and provide examples of how you've gone above and beyond for guests in previous roles. This will help you stand out as a candidate who truly cares about the guest experience.