Service Manager - Supported Living

Location: York, YO31

Salary: £30,282pa

Full time: 40hrs per week

We have an excellent career opportunity for the role of Service Manager to join our amazing team here at Sutherland House in York. Sutherland House is a supported living service that promotes independence and dignity in everyday life. We support individuals to build confidence, life skills, and wellbeing through meaningful routines, activities, and community involvement.

Sutherland House is ideally located just a 10 minute walk from York city centre. Excellent public transport and rail links support easy travel across York and beyond, encouraging choice and freedom.

Here at Sutherland House, we strive to promote independence and dignity; this promise from us extends to local communities and activities too! Our Service Users benefit from great communal links, and we have a job scheme in the process of being implemented alongside a local café, to give all our Service Users the transferable experience they need to progress onto jobs, activities, and general day to day living which in turn provides a better quality of life and a firm sense of wellbeing.

Key Responsibilities:

• Lead and manage daily operations of the facility, ensuring smooth and efficient service delivery.
• Oversee care and support services, ensuring residents receive person-centred care tailored to their individual needs.
• Supervise, support, and develop staff across care, housekeeping, catering, and maintenance teams.
• Ensure compliance with all relevant health, safety, and care regulations, including CQC standards (or regional equivalent).
• Manage resident admissions, assessments, and care planning in collaboration with clinical and care staff.
• Monitor service quality and implement improvements based on feedback and audits.
• Liaise with families, healthcare professionals, and external agencies to ensure a holistic approach to resident wellbeing.
• Maintain accurate records and manage budgets and resources effectively.

About You:

• Proven experience in a managerial or supervisory role within a care, health, or assisted living setting.
• Strong understanding of care regulations, safeguarding, and quality assurance frameworks.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets, staffing, and operational challenges.
• Compassionate, resident-focused approach with a genuine commitment to high-quality care.
• Relevant qualifications in health and social care or management (e.g., NVQ Level 5 in Leadership for Health and Social Care, or equivalent) preferred.

Benefits / Package:

• Excellent salary of £30,282 per annum
• Performance related bonus
• Death in Service (coming)
• Wellbeing support including 24/7 EAP & GP services
• Employee Assistance Program confidential mental health support available 24/7
• Lifestyle savings; from supermarkets and high street shopping to utility bill savings and retailers in your local community
• We listen to our workforce and you are not considered just a number - you will be supported every step of the way in your role.
• You will have ongoing support and training to make you feel confident in your role.

Who are we?

At Milewood, we are dedicated to delivering the kind of support we would want both for ourselves and our loved ones. As an established provider of forward thinking living services for adults with disabilities in England, we have over 54 homes throughout the UK. Many are traditional buildings and they are all located in suburban areas, close to community services. Our approach focuses on seeing care from the residents perspective, enabling them to access the choices and rights they deserve and promoting independence within an inclusive community.

If you have any questions or would like some further information on the role, please 'APPLY' now and we can arrange a phone call at your earliest convenience. Come and join the Milewood team! We can't wait to hear from you.

We are an equal opportunities employer who values diversity and inclusion within our workplace. We are committed to developing a workplace where staff are treated with dignity and respect. We welcome and encourage interaction and enquiries from everyone, regardless of gender, race, age, marital status, religion or belief, disability or sexual orientation.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Referral programme
• Work from home