Property Operations Analyst in London

We offer an opportunity you simply won’t find anywhere else. Mileway has grown into Europe’s leader in last mile logistics real estate, with a 550-plus team across twenty-six offices in eleven countries. Are you an experienced real estate professional, ready for an opportunity in a fast-moving international team? We are looking for a highly organised, results-driven Property Operations Analyst to provide analysis and support within the Property Operations team.

Property Operations is responsible for providing policy and process documentation, training, support and control reporting for all property functionality such as lease setup, accounts receivable, construction job cost and service charge. Property Operations interact with asset management, portfolio management, finance and IT teams on a regular basis.

In this role, reporting to the Manager Property Operations, you will be responsible for the creation of new and development of existing policies, business and Yardi Voyager processes, and the development and delivery of control reporting on a periodic basis for key processes, ensuring adherence to Mileway policies. This role will also include assisting ad-hoc support requests and, as it is based in the Finance department, owning and presenting thorough analysis of your respective business lines including financial trends, performance, KPIs, and data quality, ensuring KPIs and data quality targets are adhered.

Working at Mileway, we offer an opportunity you simply won’t find anywhere else. Launched in 2019, Mileway has rapidly grown into Europe’s leader in last-mile logistics real estate, with a team of over 550 across more than twenty offices in 11 countries. From the start, Mileway set out to be a different kind of real estate company, with a cloud-based IT infrastructure and a team that combines local expertise with the pooled strengths of a pan-European presence.

Our culture is fast-paced and highly international, with team members from more than 50 countries, bringing diverse perspectives and a "can-do" attitude to everything we do. While we have already achieved a lot, we’re only just getting started – our purpose is to be Europe’s leading provider of last mile logistics real estate, enabling businesses to thrive, driving sustainability forward, and shaping the cities of tomorrow. To get there, we live by our values: Drive, Trust, Grow, Together.

At Mileway, we believe company growth comes from supporting the growth of our combined capabilities. That’s why we offer an in-house learning & development program where personal, professional, and business development go hand in hand, helping you carve out your own unique career path. You’ll be based at our London office. While we embrace a flexible approach to work, our policy requires working from the office three days a week. To support this, we provide a state-of-the-art technology package to keep you connected at all times.

Responsibilities

• Create new, or enhance existing policy, process and training documentation, with a strong focus on job cost, service charge, and ESG.
• Create new or enhance existing control reporting to identify process/system improvements and key areas of concern which require additional focus for training.
• Run periodic control reporting from creation through delivery to key stakeholders, including senior management.
• Provide functional helpdesk support on Yardi property functionality to dedicated asset management and Mileway property management users.
• Be an SME for key business lines by maintaining a thorough understanding of the process design and day-to-day application implications.
• Provide regular status updates to your manager and key stakeholders.

Qualifications

• You knowledge of commercial real estate.
• You have at least 3 years’ experience in this area in an analytic role.
• Demonstrated technical aptitude and hands-on experience with job cost and service charge processes.
• Proven ability to gather requirements, and develop policy and process documentation.
• Experience using Yardi Voyager is essential.
• Advanced Excel skills are required; being proficient with reporting platforms such as Power BI would be an advantage.
• Proficient with collaboration tools and Microsoft applications such as Teams.
• Strong communication skills – ability to work across multiple audience types and drive conversations to a comprehensive result. English fluent.
• Strong analytical skills. Ability to read data, interpret and tell a financial story.
• Strong organizational skills; able to manage and prioritise many tasks with attention to quality.
• Team energy: hands-on, dynamic, engaging, results-driven, and able to work independently while collaborating with others.