At a Glance
- Tasks: Lead and support residential services for adults with learning disabilities and autism.
- Company: Milestones Trust, dedicated to person-centred care and support.
- Benefits: 34 days annual leave, flexible working, and health cash plan.
- Other info: Join a supportive team focused on continuous improvement and positive culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care management and a passion for supporting individuals with disabilities.
The predicted salary is between 30000 - 40000 € per year.
Milestones Trust is looking for an experienced and values-driven candidate for a Service Manager to lead our Forestview and Shalom residential services for adults with learning disabilities and autism. These services are located in Baydon and Marlborough, Wiltshire. Forestview and Shalom each have their own identity, staff teams, and strengths.
As Service Manager, you will work in close alignment with Service Coordinators to ensure both services continue to provide safe, consistent, and truly person-centred support that reflects the needs, communication styles, and aspirations of the people who live there. This is a hands-on leadership role where you’ll be visible, approachable, and supportive. You’ll model Milestones Trust’s behaviour norms by taking ownership of challenges, communicating openly and often, working collaboratively across services, and seeing problems through until solutions are found. You will be championing good practice and addressing challenges with confidence and compassion.
We are looking for a leader who acts with integrity, builds trust quickly, and assumes positive intent in others. You will communicate honestly, follow through on commitments, and encourage the same standards across your teams. You will play a key role in developing stable teams, embedding positive cultures, and maintaining strong relationships with families, commissioners, and partner organisations. You’ll have the opportunity to shape how these services grow and develop, whether that’s improving outcomes from inspections, strengthening autism-informed practice, or helping teams feel proud of the work they do every day.
Key Duties:- Provide strong, consistent leadership, encouraging autonomy and accountability while ensuring decisions remain within agreed governance, safeguarding, and regulatory frameworks.
- Ensure high standards of care, compliance, and safeguarding, taking timely action where improvements are needed.
- Lead service development and continuous improvement, using feedback, audits, and quality frameworks.
- Create supportive working environments where staff feel listened to, valued, and confident in their roles.
- Work closely with families, social workers, health professionals, and commissioners to deliver coordinated, responsive support.
This role would suit someone who enjoys ownership, values open and respectful challenge, believes in shared responsibility, and is motivated by building solutions - not just identifying problems.
Benefits:- 34 days’ annual leave, including recognised public holidays.
- Learning and development to support your career growth.
- Nationally recognised qualifications, from entry-level care to management.
- Flexible working, with rotas provided in advance.
- Occupational Sick Pay after two years, increasing with service.
- Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions).
- Enhanced maternity and paternity pay.
- Free enhanced DBS check.
- Dayforce Wallet, giving you access to your earnings before payday.
- Employee referral scheme with financial rewards.
- Employee Assistance Programme from day one, offering confidential 24/7 support.
- Company pension scheme to help grow your retirement savings.
Service Manager - Learning Disabilities Service - Baydon/Marlborough, Wiltshire employer: Milestones Trust
Milestones Trust is an exceptional employer, dedicated to fostering a supportive and inclusive work culture for those passionate about making a difference in the lives of adults with learning disabilities and autism. Located in the picturesque Baydon and Marlborough, Wiltshire, we offer generous benefits such as 34 days of annual leave, flexible working arrangements, and extensive learning and development opportunities to help you grow in your career. Join us to be part of a team that values integrity, collaboration, and the empowerment of both staff and service users, ensuring a rewarding and meaningful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Learning Disabilities Service - Baydon/Marlborough, Wiltshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Milestones Trust stands for and be ready to discuss how your experience aligns with their mission. Show them you’re not just another candidate, but someone who truly cares about the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership style and how you’ve tackled challenges in the past, especially in care settings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Milestones Trust.
We think you need these skills to ace Service Manager - Learning Disabilities Service - Baydon/Marlborough, Wiltshire
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting individuals with learning disabilities and autism shine through. We want to see how much you care about making a difference in their lives!
Be Person-Centred:Make sure to highlight your experience in providing person-centred support. We’re all about tailoring our services to meet individual needs, so share examples of how you've done this in the past.
Demonstrate Leadership Skills:As a Service Manager, strong leadership is key! Use your application to showcase your leadership style and how you’ve successfully led teams in the past. We love hearing about your hands-on approach!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Milestones Trust
✨Know the Values
Before your interview, take some time to really understand Milestones Trust's values and how they align with your own. Be ready to share examples from your past experiences that demonstrate your commitment to person-centred support and leadership.
✨Show Your Leadership Style
This role is all about strong, consistent leadership. Think about how you can convey your leadership style during the interview. Prepare specific examples of how you've encouraged autonomy and accountability in your previous roles, and how you’ve tackled challenges with compassion.
✨Engage with Scenarios
Expect scenario-based questions that assess your problem-solving skills and ability to work collaboratively. Practice responding to hypothetical situations related to service development or team dynamics, showcasing your approach to fostering a positive culture and building trust.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions. Inquire about the current challenges the services face or how they measure success in their person-centred approach. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
