At a Glance
- Tasks: Lead and develop operational systems to enhance service delivery and support staff training.
- Company: Join Milestones Trust, a forward-thinking charity focused on innovation and digital transformation.
- Benefits: Enjoy 34 days of annual leave, flexible working, and health cash plans.
- Other info: Be part of a supportive team that values creativity and collaboration.
- Why this job: Make a real impact by shaping technology that improves outcomes for those we support.
- Qualifications: Experience in operational or digital transformation roles with strong compliance knowledge.
The predicted salary is between 25471 - 25471 € per year.
£16.33 per hour (£25,471 per annum actual salary) + excellent benefits, 30 hours per week.
An exciting opportunity has arisen to join Milestones Trust as our Operational Systems Lead. We’re looking for a forward-thinking and tech-savvy individual to lead the daily management, technical support, and development of operational systems across the Trust. This is a key role in our digital transformation journey, ensuring our systems are fit for purpose, compliant, and aligned with the evolving needs of our services and the organisation. Additionally, that staff feel capable and confident to use these systems.
You’ll work closely with System Owners, operational teams, IT, and senior leaders to support the effective use of technology, identify future system needs, and explore new and emerging technologies—including assistive technologies and business intelligence tools.
What you’ll be doing:
- Leading the daily administration, troubleshooting and development of operational systems that support service delivery and strategic goals.
- Delivering training and support to staff to ensure confident use of systems.
- Supporting the transition from legacy systems to modern, efficient technologies.
- Identifying and implementing assistive technology solutions that improve outcomes for the people we support.
- Ensuring systems are compliant with GDPR and regulatory standards (e.g., CQC, RIDDOR, Data Protection).
- Collaborating with IT and other departments to identify infrastructure and equipment needs.
- Staying up to date with emerging tech trends and assessing their relevance to our services and organisation.
- Working with managers and departments to monitor compliance and support service improvement.
- Using remote collaboration tools effectively as part of our hybrid working model.
What we’re looking for:
- A systems-focused professional with experience in operational or digital transformation roles.
- Working knowledge and understanding of social care.
- Strong understanding of compliance and data protection requirements.
- Excellent communication and stakeholder engagement skills.
- A proactive, solutions-focused mindset with the ability to support change.
- Confidence working both independently and collaboratively across departments.
Milestones Trust is committed to innovation and continuous improvement. In this role, you’ll have the opportunity to shape how technology supports our services and contributes to better outcomes for the people we support. You’ll be part of a supportive, forward-thinking team that values creativity, collaboration, and impact. The role is office and field based and is 30 hours per week (hours are flexible).
Benefits:
- 34 days’ annual leave, including recognised public holidays.
- Learning and development to support your career growth.
- Nationally recognised qualifications, from entry-level care to management.
- Flexible working, with rotas provided in advance.
- Occupational Sick Pay after two years, increasing with service.
- Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions).
- Enhanced maternity and paternity pay.
- Free enhanced DBS check.
- Dayforce Wallet, giving you access to your earnings before payday.
- Employee referral scheme with financial rewards.
- Employee Assistance Programme from day one, offering confidential 24/7 support.
- Company pension scheme to help grow your retirement savings.
We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust. By applying for this role, you acknowledge that your personal data will be processed in accordance with our recruitment guidelines and applicable data protection laws. Please see our Privacy Notice for more details.
Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.
Operations Systems Lead - Staple Hill employer: Milestones Trust
Milestones Trust is an exceptional employer that prioritises innovation and employee development, offering a supportive work culture where creativity and collaboration thrive. With flexible working hours, extensive benefits including 34 days of annual leave, and opportunities for career growth through nationally recognised qualifications, you will be empowered to make a meaningful impact in the lives of those we support. Join us in our digital transformation journey and help shape the future of operational systems in social care.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Systems Lead - Staple Hill
✨Tip Number 1
Get to know the company before your interview! Research Milestones Trust, their values, and recent projects. This will help us tailor our answers and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate when discussing our experience and how it aligns with the Operations Systems Lead role.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows that we’re engaged and thinking about how we can contribute to the team. Ask about their digital transformation journey or how they support staff training!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and remind them of our enthusiasm for the position. Plus, it’s a great way to reiterate our interest in the role.
We think you need these skills to ace Operations Systems Lead - Staple Hill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Systems Lead role. Highlight your experience in operational or digital transformation, and show how your skills align with our mission at Milestones Trust.
Showcase Your Tech Savvy:Since we’re looking for a forward-thinking individual, don’t forget to mention any relevant tech skills or tools you’ve used. Whether it’s assistive technologies or business intelligence tools, let us know how you can contribute to our digital transformation journey.
Communicate Clearly:Strong communication is key! Use clear and concise language in your application. We want to see how you engage with stakeholders and support teams, so share examples of your collaborative experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Milestones Trust
✨Know Your Systems
Familiarise yourself with the operational systems used by the organisation. Understand their purpose, how they support service delivery, and any recent changes or upgrades. This will show your proactive approach and readiness to lead in this area.
✨Showcase Your Tech Savvy
Be prepared to discuss emerging technologies and how they can benefit the Trust. Highlight any experience you have with assistive technologies or business intelligence tools, as this aligns perfectly with the role's focus on digital transformation.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since the role involves training staff and engaging with various stakeholders, demonstrating strong communication skills during the interview will be crucial.
✨Emphasise Compliance Knowledge
Brush up on GDPR and other regulatory standards relevant to the role. Be ready to discuss how you’ve ensured compliance in previous positions, as this is a key aspect of the Operations Systems Lead position.
