At a Glance
- Tasks: Lead teams to support individuals with complex mental health needs towards independent living.
- Company: Milestones Trust, a caring charity dedicated to mental health recovery.
- Benefits: Competitive salary, 34 days leave, flexible working, and health cash plan.
- Other info: Opportunities for career growth and professional development within the Trust.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership and organisational skills, experience in mental health preferred.
The predicted salary is between 31000 - 32461 € per year.
£31,515 per annum (rising to £32,461 from 1st April) + excellent benefits
37.5 hours per week
Closing Date: 20th March 2026
We are looking for an extraordinary person to become the Service Coordinator of the friendly teams at our two residential recovery services in Redland, Bristol. Cranbrook and Northumberland Rd are each a CQC registered Mental Health Recovery service, each is home to five adults and they are within a two-minute walk from each other.
The successful Service Coordinator will lead both teams in enabling individuals with complex mental health needs to create their own developmental programme with the aim of progressing to independent living. This will include supporting people to develop the strategies that underpin resilience, to learn the responsibilities of citizenship, to acquire practical living skills and establish themselves within the community of their choice.
You will be a creative and inspirational leader with great listening skills who will empower every individual in your team to be their best self at work. You will have an excellent understanding of person centred approaches and be committed to proactively promoting the psychological and emotional well-being of those you support.
You will work closely with the Registered Service Manager to establish these services as a high-quality provision within the Milestones Mental Health offer and ensure both services remain compliant with the legislation that governs the sector, meeting or exceeding CQC standards, while demonstrating and evidencing that both services provide excellent support for people.
Other responsibilities will include:
- Taking responsibility for the day to day running of the service which will include planning and managing the rota to ensure that people get the support they need when they need it.
- Guiding the team to co-write and review support and risk management plans, ensuring that the people we support are at the centre of the process.
- Supervising staff, providing regular one-to-one supervisions, organising team meetings, identifying and maximizing opportunities to develop the skills of each individual in the team and ensuring that their training is up to date.
- Participating in referrals and assessments for the service.
- Working within a set budget and monitoring expenditure as appropriate.
The successful candidate will:
- Have strong leadership skills, ideally with some management experience.
- Be organised and practical, able to manage your time prioritise work in accordance with the imperatives of the service.
- Be competent in using IT applications, such as rota planning systems, or be able to learn these swiftly.
- Have experience of working in mental health, particularly working with people who have complex mental health needs.
- Be confident in responding to people who are experiencing acute mental illness, in dynamic risk management and developing escalation plans to ensure that people receive the support that they need.
- Have knowledge of mental health systems, processes and best practice with experience of working with trauma informed approaches.
Here at Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package:
- 34 days’ annual leave, including recognised public holidays
- Learning and development to support your career growth
- Nationally recognised qualifications, from entry-level care to management
- Flexible working, with rotas provided in advance
- Occupational Sick Pay after two years, increasing with service
- Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
- Enhanced maternity and paternity pay
- Free enhanced DBS check
- Dayforce Wallet, giving you access to your earnings before payday
- Employee referral scheme with financial rewards
- Employee Assistance Programme from day one, offering confidential 24/7 support
- Company pension scheme to help grow your retirement savings
We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.
For an informal chat about the role please contact Scott Tubby on 07443349381 or Email him at scotttubby@milestonestrust.org.uk.
Mental Health Service Coordinator - Bristol employer: Milestones Trust
Milestones Trust is an exceptional employer, dedicated to fostering a supportive and empowering work environment for its staff in Bristol. With a strong focus on employee growth, we offer extensive learning and development opportunities, competitive benefits including generous annual leave, and a commitment to work-life balance through flexible working arrangements. Join us in making a meaningful impact in the lives of individuals with complex mental health needs while being part of a compassionate and collaborative team.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Service Coordinator - Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Milestones Trust. Check out their website and social media to understand their values and how they support mental health. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples from your past where you've led a team or supported someone through a tough time. Be ready to share these during your interview to demonstrate your experience and how you embody the qualities they're looking for in a Service Coordinator.
✨Tip Number 3
Show off your organisational skills! Since the role involves managing rotas and ensuring everyone gets the support they need, be prepared to discuss how you prioritise tasks and manage your time effectively. Maybe even bring a sample rota or plan you've created in the past to showcase your skills!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or the challenges they face. This shows you're engaged and serious about the role. Plus, it gives you a chance to see if this is the right fit for you too!
We think you need these skills to ace Mental Health Service Coordinator - Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for mental health shine through! We want to see how much you care about supporting individuals with complex needs and how you can inspire your team.
Be Person-Centred:Make sure to highlight your understanding of person-centred approaches in your application. We’re looking for someone who truly believes in putting the people we support at the heart of everything we do.
Demonstrate Leadership Skills:Use your application to showcase your leadership experience. We want to know how you've empowered others in previous roles and how you plan to lead our teams effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Milestones Trust
✨Know Your Stuff
Make sure you understand the key responsibilities of a Mental Health Service Coordinator. Familiarise yourself with person-centred approaches and the CQC standards. This will help you demonstrate your knowledge and passion for the role during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you've empowered others or managed complex situations. This will highlight your ability to inspire and guide your future team effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your response to real-life scenarios, especially around managing acute mental health situations. Practise articulating your thought process and decision-making skills in these contexts to show you're prepared for the challenges of the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the services and the team dynamics. This shows your genuine interest in the role and helps you gauge if the organisation aligns with your values and career goals.
