At a Glance
- Tasks: Lead and inspire teams to deliver high-quality support in Learning Disability Services.
- Company: Milestones Trust, a charity dedicated to providing personalised care.
- Benefits: Competitive salary, 34 days leave, health cash plan, and career development opportunities.
- Other info: Dynamic role with opportunities for career progression and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proven management experience in social care and strong team leadership skills.
The predicted salary is between 43000 - 44290 £ per year.
£43,000 per annum (rising to £44,290 from 1st April) + Excellent Benefits
30 - 37.5 hours per week
Interview Dates: 11th and 12th March 2026
Milestones Trust is seeking an inspirational Service Manager to lead two of our Learning Disability Services – Crantock Drive and Bath Road. This is an exciting opportunity to shape and deliver modern, responsive, and sustainable services that provide high-quality, personalised support to the people we support.
This role offers the chance to develop and enhance your leadership and management skills, influence how services are led, and sustain positive cultures – all while keeping the needs and aspirations of the people we support at the heart of everything you do.
Key Duties:
- Lead and inspire teams to deliver safe, cost-effective, and person-centred services.
- Ensure compliance, meet management responsibilities, and consistently achieve and exceed service KPIs.
- Develop and implement your vision for the future of the services, aligned with Milestones Trust's values and priorities.
- Foster positive cultures where staff feel supported, recognised, and empowered to use their strengths.
- Work collaboratively with internal and external partners to ensure services remain innovative and responsive.
Skills and Experience:
- Proven management experience in social care or related services.
- Strong systems knowledge and ability to oversee service operations effectively.
- Experience in coaching and leading staff teams, recognising and harnessing individual strengths.
- Creative, energised, and motivated to drive positive change.
- A driving licence is preferred due to the multi-site nature of the role.
Here at Milestones Trust, we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package including:
- 34 days Annual Leave Entitlement (including all recognised public holidays)
- Get paid when you want – Access your money as you earn it and request your earnings before payday using Dayforce Wallet.
- Refer a Friend Scheme earning you up to £750
- Company pension scheme, to help grow your retirement pot
- Generous Occupational Maternity/Paternity pay
- Learning and development opportunities for you to build your career
- Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. Dental, Therapies, Optical, Maternity/Paternity, NHS Prescriptions etc.
We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.
For an informal discussion about the job role please contact Lizzie Jerome on 07801167619.
Service Manager - Learning Disability Services in London employer: Milestones Trust
Milestones Trust is an excellent employer, offering a supportive work culture that prioritises compassion and personal growth. As a Night Care Specialist, you will benefit from comprehensive training and progression opportunities, all while making a meaningful impact in the lives of residents at Greengates. The rolling rota allows for a balanced work-life schedule, making it an ideal environment for those seeking rewarding employment in mental health support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Learning Disability Services in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Milestones Trust.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Milestones Trust!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Milestones Trust, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Milestones Trust or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager - Learning Disability Services in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Milestones Trust:Before hitting send, make sure to tailor your application specifically to Milestones Trust! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Milestones Trust
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
