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- Tasks: Provide compassionate night support for adults with mental health needs.
- Company: Join Milestones Trust, a caring and supportive organisation.
- Benefits: Enjoy competitive pay, 30 days annual leave, and flexible working.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in mental health support and strong communication skills required.
- Other info: Opportunities for career growth and ongoing training available.
The predicted salary is between 11 - 16 £ per hour.
Greengates is a vibrant, 15-bedded residential nursing service for adults with enduring mental health needs. We are committed to delivering person-centred, recovery-focused care that helps each person live as independently and meaningfully as possible.
About the Role
We are looking for a compassionate and reliable Night Support Worker to join our team. Your working pattern will follow a rolling rota of three nights one week and four nights the next. The ideal candidate needs to be flexible with what days they are able to work. Night support brings unique responsibilities. Although the service is typically quieter overnight, your presence, awareness, and responsiveness are crucial for maintaining safety, comfort, and dignity for the people we support.
Your responsibilities will include:
- Providing personal care, medication support, and emotional reassurance during night hours.
- Remaining alert and responsive to any support needs that arise if someone wakes distressed, confused, or unwell.
- Carrying out a range of night tasks that contribute to the smooth day-to-day running of the service.
- Ensuring accurate, detailed and timely documentation, including incident logs, handover notes, medication records and electronic care plan updates.
- Attending mandatory training, medication competency training (if not already completed), and quarterly team days.
- Participating in regular team meetings and short training sessions (built into your rota).
You’ll be supporting individuals with a range of complex mental health needs, which may include distress, disorientation, trauma-related presentations, or fluctuating risks. Because of this, the right person will bring:
- Strong communication skills—clear, calm, and compassionate.
- Ability to work independently at night while also contributing well to the team.
- Confidence in following care plans and responding safely to unexpected situations.
- Emotional resilience, patience and a supportive, non-judgmental approach.
- High attention to detail, especially around documentation and record-keeping.
- Willingness to complete all required training, including medication competency.
- Experience working with people with mental health needs.
- Understanding of risk management, safeguarding, and crisis prevention approaches.
- Experience supporting individuals with complex needs or behaviours of concern.
What We Offer
At Milestones Trust, we recognise that our staff are the heart of everything we do. In return, we offer a competitive pay and benefits package, including:
- 30 days’ annual leave, including recognised public holidays
- Learning and development to support your career growth
- Nationally recognised qualifications, from entry-level care to management
- Flexible working, with rotas provided in advance
- Occupational Sick Pay after two years, increasing with service
- Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
- Enhanced maternity and paternity pay
- Free enhanced DBS check
- Dayforce Wallet, giving you access to your earnings before payday
- Employee referral scheme with financial rewards
- Employee Assistance Programme from day one, offering confidential 24/7 support
- Company pension scheme to help grow your retirement savings
We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.
Interested? For an informal discussion about this role, please contact Shakira Sedgeman on 01179 236067.
By applying for this role, you acknowledge that your personal data will be processed in accordance with our recruitment guidelines and applicable data protection laws. Please see our Privacy Notice for more details. Please refer to our Refer a Friend policy for full details of eligibility and terms. Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.
Night Support Worker - Mental Health - Filton in Bristol employer: Milestones Trust
Contact Detail:
Milestones Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Support Worker - Mental Health - Filton in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, especially those who work at Milestones Trust. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to mental health support. Think about your experiences and how they align with the responsibilities of a Night Support Worker.
✨Tip Number 3
Show your passion for mental health care during the interview. Share stories that highlight your compassion and resilience, as these qualities are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Night Support Worker - Mental Health - Filton in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience and skills that match the Night Support Worker role. We want to see how your background aligns with our commitment to person-centred care.
Showcase Your Compassion: In your written application, let your compassionate side shine through! Share examples of how you've supported individuals with mental health needs in the past, as this is key for us at Milestones Trust.
Be Detail-Oriented: Since attention to detail is crucial for this role, ensure your application is free from typos and clearly structured. We appreciate a well-organised application that reflects your ability to maintain accurate documentation.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it during the recruitment journey!
How to prepare for a job interview at Milestones Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Support Worker. Familiarise yourself with the specific needs of individuals with mental health challenges and be ready to discuss how you can provide compassionate care and support.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated in past experiences, especially in challenging situations. Highlight your ability to remain calm and clear when supporting individuals who may be distressed or confused.
✨Demonstrate Emotional Resilience
Being a Night Support Worker requires emotional strength. Think of instances where you've had to manage stress or support someone through a tough time. Share these stories to show that you can handle the unique challenges of working overnight.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Practice responding to potential situations you might face on the job, such as how you'd handle a resident waking up distressed. This will demonstrate your problem-solving skills and readiness for the role.