About Us We are looking for a motivated and experienced Service Coordinator to join our team at Mortimer House. Mortimer House is a busy and fast-paced service supporting up to 21 people with learning disabilities, dementia, sensory impairments, and complex health needs. We have a large, dedicated staff team who are well regarded by families and professionals, and who are committed to delivering high-quality, person-centred care. This is a key role within the service, supporting the day-to-day running of the home and helping ensure safe, effective, and responsive care for the people we support. Why Apply? This role is a great opportunity for someone who is looking to develop their leadership skills within a well-established service, play a key role in improving outcomes for the people we support, and be part of a team committed to high standards and continuous improvement. The Role Supporting the day-to-day management of the home Leading and coordinating shifts, providing direction and support to staff Coordinating people’s care and leading a Planning Team Writing, reviewing, and updating care plans and risk assessments Supporting with rota management, staffing allocation, and shift coordination Leading handovers and supporting team communication Supporting safe medication practice and care delivery Monitoring standards within the service and supporting good practice Liaising with families, professionals, and external agencies Supporting audits, compliance, and service improvements Working closely with the Service Manager and Nursing Team to maintain a high-quality service About You Experience working within a care setting, ideally in a senior or supervisory role Confidence leading shifts and supporting a staff team Strong understanding of person-centred care Organised and able to manage competing priorities Confident using IT systems (care records, emails, rotas) Strong communication skills with staff, families, and professionals Motivated to improve outcomes for the people we support Ability to manage concerns or issues within the service What We Offer in Return 34 days’ annual leave, including recognised public holidays Learning and development to support your career growth Nationally recognised qualifications, from entry‑level care to management Flexible working, with rotas provided in advance Occupational Sick Pay after two years, increasing with service Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions) Enhanced maternity and paternity pay Free enhanced DBS check Dayforce Wallet, giving you access to your earnings before payday Employee referral scheme with financial rewards Employee Assistance Programme from day one, offering confidential 24/7 support Company pension scheme to help grow your retirement savings We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust. For an informal discussion about the job role please contact Adam Irvine, Home Manager, on 01179610863.
