At a Glance
- Tasks: Lead transformative MarTech initiatives and modernise Paysafe's marketing technology landscape.
- Company: Join a global payments platform revolutionising the experience economy.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Make a real impact on digital transformation in a dynamic tech environment.
- Qualifications: Experience in managing complex tech programmes and strong MarTech knowledge required.
The predicted salary is between 61816 - 75552 £ per year.
- Mar Tech Program Manager - Transformation & Delivery
- Function: Technology - Salesforce & CRM Centre of Excellence
- About Paysafe
Paysafe is a global payments platform powering the experience economy, with a strong focus on the i Gaming, video gaming, e-commerce, online trading, retail, travel and hospitality sectors.
With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, e Cash solutions like Paysafe Card, and a suite of local payment methods.
With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.
About the role
We are looking for an experienced Mar Tech - Program Manager to join our Technology organisation and play a pivotal role in delivering Paysafe's marketing technology and digital transformation agenda.
This is not a traditional project management role focused on managing individual projects or tracking milestones.
It is a high-impact transformation delivery role, responsible for orchestrating a portfolio of strategic initiatives that will modernise Paysafe's marketing technology landscape, consolidate fragmented platforms and enable more intelligent, scalable and personalised customer engagement.
You will work at the intersection of Marketing, Product, Technology and Operations, leading complex programmes spanning marketing automation, customer and product communications, website modernisation and platform migrations.
A key focus for 2027 will be the consolidation of multiple legacy marketing and communications platforms into a more unified ecosystem, leveraging Salesforce Marketing Cloud Advanced and associated technologies to simplify our architecture, reduce operational costs and improve the customer and merchant experience.
You will be accountable for establishing delivery plans, coordinating internal and external teams, managing dependencies and risks, and ensuring strategic investments deliver tangible commercial and operational outcomes.
The role is best suited to a proactive, commercially minded programme leader who thrives in complex technology environments, can confidently challenge stakeholders, and brings the structure, urgency and accountability needed to turn ambitious transformation plans into delivered business value.
- What to expect
- Lead strategic Mar Tech transformation
- Own and coordinate the delivery of Paysafe's 2027 Mar Tech transformation portfolio, ensuring alignment with business priorities, investment commitments and measurable outcomes.
- Drive the consolidation and migration of fragmented marketing and communications platforms, including B2C & B2C platforms including Salesforce Marketing Cloud, Pardot and legacy product communications technologies.
- Manage delivery initiatives involving Salesforce Marketing Cloud Advanced, customer data platforms, marketing automation, journey orchestration and digital engagement capabilities.
- Coordinate the rationalisation of existing product communications platforms, including GCS, Mandrill/Mailchimp, Send Grid and Strong Mail, ensuring appropriate migration, integration and decommissioning plans.
- Support the modernisation of Paysafe's global websites, including localisation, automated translation, AI-enabled customer engagement, continuous optimisation and experimentation.
- Drive end-to-end programme delivery
- Translate strategic initiatives and investment business cases into executable delivery roadmaps, workstreams, milestones, resource plans and measurable success criteria.
- Manage multiple concurrent initiatives, ensuring clear accountability for scope, budget, timelines, dependencies, risks and delivery outcomes.
- Coordinate cross-functional delivery teams across Marketing, Product, Engineering, Architecture, Data, Security, Privacy, Procurement and external technology partners.
- Establish effective programme governance, providing clear executive-level reporting on progress, financial performance, risks, decisions and dependencies.
- Proactively identify and resolve delivery blockers, escalating material risks early and driving decisions at pace.
- Manage vendor dependencies, contractual milestones and third‑party delivery commitments, ensuring suppliers remain accountable for their deliverables.
- Coordinate migration readiness, testing, business acceptance, cutover planning and post‑implementation stabilisation to minimise business disruption.
- Deliver measurable business value
- Ensure technology investments translate into measurable outcomes, including platform cost reduction, operational efficiencies, improved marketing effectiveness and revenue growth.
- Establish baselines and track the realisation of benefits associated with platform consolidation, automation and digital engagement.
- Work closely with Finance, Marketing and Product to provide transparency on investment utilisation, forecast expenditure and realised benefits.
- Identify opportunities to simplify the technology landscape, reduce technical debt and accelerate time to value.
- Champion scalable, reusable solutions that support Paysafe's long‑term digital engagement and customer experience strategy.
- Enable cross-functional alignment and continuous improvement
- Act as a trusted delivery partner to senior stakeholders, maintaining alignment between business objectives, technology decisions and delivery priorities.
- Build strong relationships across Marketing and Technology, ensuring clear ownership of decisions, requirements and business readiness.
- Support the adoption of new platforms and capabilities through structured change management, training, operational handover and adoption planning.
- Continuously improve delivery practices, governance and reporting to increase predictability, transparency and execution speed.
- To be successful you need to have
- Proven experience managing complex technology transformation programmes, preferably within marketing technology, CRM, digital platforms or enterprise applications.
- Strong understanding of the Mar Tech ecosystem, including marketing automation, campaign management, customer journeys, digital communications and customer data platforms.
- Experience delivering platform consolidation, application migration, systems integration or legacy technology decommissioning initiatives.
- Experience with Salesforce Marketing Cloud, Oracle Responsys, Salesforce Account Engagement (Pardot), or comparable enterprise marketing platforms would be highly advantageous.
- Strong programme and project management capabilities, with a track record of delivering multiple interdependent workstreams across cross‑functional teams.
- Experience managing delivery budgets, vendors, technology partners, resource plans and commercial commitments.
- Ability to understand technical architecture, integrations, APIs and data dependencies sufficiently to challenge delivery assumptions and coordinate effective solutions.
- Excellent senior stakeholder engagement and communication skills, including the ability to provide concise, outcome-focused updates to executive audiences.
- Strong analytical and problem‑solving skills, with a proven ability to manage ambiguity, competing priorities and complex delivery risks.
- A commercially minded approach, with an understanding of investment governance, business cases, cost optimisation and benefits realisation.
- Confidence to challenge constructively, drive decisions and influence teams without direct reporting authority.
- A proactive, hands‑on leadership style with a strong sense of ownership, urgency and accountability.
- Experience working within Agile, hybrid or structured programme delivery environments.
- Additional advantages
- Experience in financial services, payments, fintech or another regulated industry.
- Exposure to Salesforce Data Cloud (Data 360), Marketing Cloud Advanced, Experience Cloud or enterprise CMS platforms.
- Experience delivering AI-enabled marketing, personalisation, customer self‑service or digital experience initiatives.
- Relevant programme management qualifications, such as PMP, PRINCE2, MSP or Agile certifications.
- What success looks like
Success in this role will be measured by the ability to
- Deliver committed 2027 Mar Tech initiatives against agreed scope, investment and delivery milestones.
- Successfully migrate and consolidate legacy marketing and product communications platforms with minimal business disruption.
- Improve delivery predictability, transparency and cross‑functional accountability.
- Demonstrate measurable progress against technology cost reduction, platform simplification and operational efficiency targets.
- Enable the adoption of scalable marketing and digital engagement capabilities that support customer experience and revenue growth.
- Establish a sustainable delivery foundation for Paysafe's longer‑term Mar Tech transformation roadmap.
MarTech Program Manager – Transformation & Delivery in London employer: Milestone Technologies
Milestone Technologies offers a vibrant and dynamic work environment that values both technical skills and social interaction. Employees have the opportunity to sharpen existing skills and develop new ones while working with emerging technologies. The company seeks individuals who are passionate about technology and committed to delivering exceptional IT Help Desk experiences.
StudySmarter Expert Advice🤫
We think this is how you could land MarTech Program Manager – Transformation & Delivery in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Milestone Technologies and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Milestone Technologies are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Milestone Technologies on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Milestone Technologies. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace MarTech Program Manager – Transformation & Delivery in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Milestone Technologies. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Milestone Technologies:Show us that you’ve done your homework! In your application, briefly mention what you admire about Milestone Technologies’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Milestone Technologies
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Milestone Technologies will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Milestone Technologies, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
