At a Glance
- Tasks: Provide top-notch tech support and troubleshoot user issues with empathy and expertise.
- Company: Join Milestone Technologies, a global leader in IT managed services with a people-first culture.
- Benefits: Competitive pay, inclusive environment, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and improvement.
- Why this job: Make a real impact by helping users navigate technology challenges every day.
- Qualifications: Experience with Mac, Windows, and mobile devices; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Job Overview
How You Will Make a Difference:
- Occasionally attend regional offices if needed
- iOS support experience is a significant standard for our projects
- Utilize ticketing system and knowledge base content
- Experience with tools like Jira, Slack, Google Suite, Okta (SSO), Zoom, 2FA, and Admin Support is beneficial
- Apply critical thinking to resolve complex user requests efficiently
- Troubleshoot client-side network connectivity issues, including digital authentication, remote access, and secure Wi-Fi
- Supports user requests and performs break/fix or remote installations as needed
- Assists remote users with access problems ranging from password resets to network access failures
- Support messaging & calendaring services and content collaboration
- Provide user-facing support for mobile devices
- Lead in task (ticket) processes and provide coaching for other Technicians
- Understand team metrics and take actions based on current service trends
- Attend and participate in weekly team syncs, contributing to actionable discussions
- Actively seek answers when technically challenged, displaying learning agility
- Seek feedback from other Help Desk Technicians for continuous improvement
What You Need To Succeed
- Strong interpersonal communication skills with a high degree of empathy
- Comfortable navigating client-based systems (Mac & Windows) and assisting users with advanced functionality
- Experience supporting Macs in a commercial or enterprise environment preferred
- Applied experience with Microsoft Exchange, including a firm understanding of groups and permissions
- Comprehensive understanding of Mac OS from command line troubleshooting to resolving application failures
- Knowledge of Windows is a plus, including resolving registry conflicts and troubleshooting system crashes
- Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
- Deep understanding of fault domain isolation and root-cause analysis
- Working knowledge of Active Directory and basic AD administration is desirable
- Proven experience resolving secure network access problems involving digital certificate authentication and client remote access services using Juniper Networks or Cisco solutions
- Working knowledge of video collaboration tools, experience with Zoom a plus
Compensation
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but also critical to our continued success.
Equal Employment Opportunity
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
Service Desk Technician L2 with A/V experience employer: Milestone Technologies, Inc.
Milestone Technologies is an exceptional employer that prioritises an employee-first culture, fostering collaboration and inclusivity. With over 25 years of experience in IT managed services, employees benefit from a supportive environment that encourages professional growth and innovation. Located in a dynamic industry, the company offers unique opportunities for skill development in cutting-edge technologies while ensuring a diverse workplace that values every individual's contributions.
Contact Details:
Milestone Technologies, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician L2 with A/V experience
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Milestone Technologies, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Milestone Technologies, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Milestone Technologies, Inc.!
✨Direct Apply to Milestone Technologies, Inc.
Let's not forget to apply directly through the Milestone Technologies, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Technician L2 with A/V experience
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Milestone Technologies, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Milestone Technologies, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Milestone Technologies, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
