At a Glance
- Tasks: Provide top-notch tech support and troubleshoot user issues in a dynamic environment.
- Company: Join Milestone Technologies, a global leader in IT managed services with a people-first culture.
- Benefits: Competitive pay, inclusive workplace, and opportunities for professional growth.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Make a real impact by helping users solve tech challenges every day.
- Qualifications: Experience in tech support, strong communication skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Job Overview
How You Will Make a Difference:
- Occasionally attend regional offices if needed
- iOS support experience is a significant standard for our projects
- Utilize ticketing system and knowledge base content
- Working off knowledge base content
- Experience with tools like Jira, Slack, Google Suite, Okta (SSO), Zoom, 2FA, and Admin Support is beneficial
- Apply critical thinking to resolve complex user requests efficiently
- Troubleshoot client-side network connectivity issues, including digital authentication, remote access, and secure Wi-Fi
- Supports user requests and performs break/fix or remote installations as needed
- Assists remote users with access problems ranging from password resets to network access failures
- Support messaging & calendaring services and content collaboration
- Provide user-facing support for mobile devices
- Lead in task (ticket) processes and provide coaching for other Technicians
- Understand team metrics and take actions based on current service trends
- Attend and participate in weekly team syncs, contributing to actionable discussions
- Actively seek answers when technically challenged, displaying learning agility
- Seek feedback from other Help Desk Technicians for continuous improvement
What You Need To Succeed
- Strong interpersonal communication skills with a high degree of empathy
- Comfortable navigating client-based systems (Mac & Windows) and assisting users with advanced functionality
- Experience supporting Macs in a commercial or enterprise environment preferred
- Applied experience with Microsoft Exchange, including a firm understanding of groups and permissions
- Comprehensive understanding of Mac OS from command line troubleshooting to resolving application failures
- Knowledge of Windows is a plus, including resolving registry conflicts and troubleshooting system crashes
- Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
- Deep understanding of fault domain isolation and root-cause analysis
- Working knowledge of Active Directory and basic AD administration is desirable
- Proven experience resolving secure network access problems involving digital certificate authentication and client remote access services using Juniper Networks or Cisco solutions
- Working knowledge of video collaboration tools, experience with Zoom a plus
Compensation
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but also critical to our continued success.
Equal Employment Opportunity
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
Service Desk Technician L2 employer: Milestone Technologies, Inc.
Milestone Technologies is an exceptional employer that prioritises an employee-first culture, fostering collaboration and inclusivity in a dynamic IT environment. With over 25 years of experience, the company offers robust growth opportunities through continuous learning and support for professional development, making it an ideal place for Service Desk Technicians to thrive while contributing to innovative technology solutions.
Contact Detail:
Milestone Technologies, Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician L2
✨Tip Number 1
Get familiar with the tools mentioned in the job description, like Jira and Slack. We want to see you hit the ground running, so showing that you know your way around these platforms can really set you apart!
✨Tip Number 2
Practice your troubleshooting skills! Whether it's resolving network connectivity issues or helping with mobile device support, being able to demonstrate your problem-solving abilities will make a big impression on us.
✨Tip Number 3
Don’t forget to showcase your interpersonal skills during interviews. We value empathy and communication, so be ready to share examples of how you've helped users in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Milestone Technologies.
We think you need these skills to ace Service Desk Technician L2
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Technician role. Highlight your experience with tools like Jira, Slack, and your knowledge of Mac and Windows systems. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role requires strong interpersonal communication, don’t shy away from showcasing your ability to empathise and communicate effectively. Use examples in your application that demonstrate how you've helped users in the past.
Be Specific About Your Experience:When detailing your experience, be specific about the technologies you've worked with, especially around iOS support and troubleshooting. We love seeing concrete examples of how you've resolved complex user requests!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Milestone Technologies, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Mac and Windows systems, as well as iOS and Android devices. Familiarise yourself with troubleshooting techniques, especially for network connectivity issues and digital authentication. Being able to discuss specific scenarios where you've resolved similar problems will really impress the interviewers.
✨Show Off Your Communication Skills
Since this role requires strong interpersonal communication, practice articulating your thoughts clearly and empathetically. Think about examples where you've successfully assisted users or collaborated with team members. This will demonstrate your ability to connect with clients and colleagues alike.
✨Familiarise Yourself with Tools
Get comfortable with tools like Jira, Slack, and Zoom before the interview. If you can mention how you've used these tools in past roles or projects, it will show that you're ready to hit the ground running. Plus, it’ll help you feel more confident during technical discussions.
✨Prepare for Team Dynamics
Understand the importance of teamwork in this role. Be ready to discuss how you’ve contributed to team goals in previous positions. Highlight any experience you have with coaching others or participating in team syncs, as this aligns perfectly with Milestone's collaborative culture.
