At a Glance
- Tasks: Provide top-notch tech support and troubleshoot user issues with empathy and expertise.
- Company: Join Milestone Technologies, a global leader in IT managed services with a people-first culture.
- Benefits: Competitive pay, inclusive environment, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and improvement.
- Why this job: Make a real impact by helping users navigate technology challenges every day.
- Qualifications: Experience in tech support, strong communication skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Job Overview
How You Will Make a Difference:
- Occasionally attend regional offices if needed
- iOS support experience is a significant standard for our projects
- Utilize ticketing system and knowledge base content
- Working off knowledge base content
- Experience with tools like Jira, Slack, Google Suite, Okta (SSO), Zoom, 2FA, and Admin Support is beneficial
- Apply critical thinking to resolve complex user requests efficiently
- Troubleshoot client-side network connectivity issues, including digital authentication, remote access, and secure Wi-Fi
- Supports user requests and performs break/fix or remote installations as needed
- Assists remote users with access problems ranging from password resets to network access failures
- Support messaging & calendaring services and content collaboration
- Provide user-facing support for mobile devices
- Lead in task (ticket) processes and provide coaching for other Technicians
- Understand team metrics and take actions based on current service trends
- Attend and participate in weekly team syncs, contributing to actionable discussions
- Actively seek answers when technically challenged, displaying learning agility
- Seek feedback from other Help Desk Technicians for continuous improvement
What You Need To Succeed
- Strong interpersonal communication skills with a high degree of empathy
- Comfortable navigating client-based systems (Mac & Windows) and assisting users with advanced functionality
- Experience supporting Macs in a commercial or enterprise environment preferred
- Applied experience with Microsoft Exchange, including a firm understanding of groups and permissions
- Comprehensive understanding of Mac OS from command line troubleshooting to resolving application failures
- Knowledge of Windows is a plus, including resolving registry conflicts and troubleshooting system crashes
- Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
- Deep understanding of fault domain isolation and root-cause analysis
- Working knowledge of Active Directory and basic AD administration is desirable
- Proven experience resolving secure network access problems involving digital certificate authentication and client remote access services using Juniper Networks or Cisco solutions
- Working knowledge of video collaboration tools, experience with Zoom a plus
Compensation
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but also critical to our continued success.
Equal Employment Opportunity
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
Service Desk Technician L2 in London employer: Milestone Technologies, Inc.
Milestone Technologies is an exceptional employer that prioritises an employee-first culture, fostering collaboration and inclusivity in a dynamic environment. With over 25 years of experience in IT managed services, employees benefit from extensive growth opportunities, ongoing training, and the chance to work with cutting-edge technology while supporting a diverse range of enterprise clients. Located in a vibrant area, Milestone offers a supportive atmosphere where your contributions are valued, making it a rewarding place to advance your career as a Service Desk Technician L2.
Contact Details:
Milestone Technologies, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Technician L2 in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Milestone Technologies' values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves resolving complex user requests, brush up on your technical knowledge, especially around Mac and iOS support. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Show off your communication skills! During interviews, be sure to highlight your interpersonal skills and empathy. Milestone values a collaborative environment, so showcasing how you work well with others can make a big difference.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Milestone Technologies site. This not only streamlines the process but also shows your enthusiasm for the position.
We think you need these skills to ace Service Desk Technician L2 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Technician role. Highlight your experience with iOS support, ticketing systems, and any relevant tools like Jira or Slack. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team. Don’t forget to mention your interpersonal skills and empathy – they’re super important to us!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex user requests in the past. We love seeing critical thinking in action, so share those stories that showcase your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Milestone Technologies, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of iOS, Mac OS, and Windows systems. Familiarise yourself with troubleshooting techniques and common issues, especially those related to network connectivity and digital authentication. Being able to discuss specific scenarios where you've resolved similar problems will impress the interviewers.
✨Show Off Your Communication Skills
Since this role requires strong interpersonal communication, practice articulating your thoughts clearly and empathetically. Think of examples where you've successfully assisted users or resolved conflicts. This will demonstrate your ability to connect with clients and colleagues alike.
✨Familiarise Yourself with Tools
Get comfortable with tools mentioned in the job description, like Jira, Slack, and Zoom. If you can, try to use them before the interview. Being able to reference your experience with these tools will show that you're proactive and ready to hit the ground running.
✨Prepare for Team Dynamics
Understand the importance of teamwork in this role. Be ready to discuss how you've contributed to team success in the past, whether through coaching others or participating in team discussions. Highlighting your collaborative spirit will resonate well with Milestone's employee-first culture.
