Information Technology Help Desk -Logistics

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone Technologies is seeking a dynamic and proactive Technician to join our logistics team. We are looking for an individual who possesses experience in supporting both Windows and Mac environments. The ideal candidate will thrive in a fast-paced office environment, demonstrating exceptional problem-solving skills and a passion for technology.

Responsibilities

• Provide white-glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone.
• Keep users informed about the status of their incidents, requests, or problems, ensuring excellent communication throughout the resolution process.
• Educate users on basic functions and new technologies to enhance workflow efficiency.
• Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
• Support users on applications and tools within the environment, such as Office Suite, RSA, Okta, and collaboration tools (Zoom, WebEx, Jabber) on both Mac and Windows OS.
• Apply critical thinking to assist with both simple and complex user requests, document interactions, and follow up with users to confirm satisfaction.
• Provide walk-up support during normal business hours (Mon-Fri).
• Receive and process equipment from supplier sites, and deliver shipments to stock rooms and local help desks.
• Complete data entry in inventory management systems, verifying the accuracy of requests and matching quantities and types.
• Prepare shipments, including the creation of labels, removing invalid stickers, and organizing packaging for safe delivery of materials.
• Participate in inventory counts.
• Conduct deployment services, including desk setup and desk-side support.
• Restock and troubleshoot IT accessory vending machines around the office(s).

Skills

• Strong understanding of Microsoft Outlook client (Windows & Mac) and Outlook Web Access.
• Experience troubleshooting VPN and certification issues.
• Working knowledge of Active Directory and basic AD administration.
• Working knowledge of video collaboration tools (Zoom).
• Proficiency in Windows 7/Windows 10 Enterprise Environment, Mac OS X Yosemite and El Capitan.
• Experience with RSA tokens and Citrix environments.
• Familiarity with any ticketing system.
• Strong sense of urgency.
• Exceptional professionalism and customer service.
• Excellent task and time management.
• Verbal and written communication skills combined with relentless follow-up.
• Strong organizational skills and attention to detail.
• Ability to follow proper escalation paths.
• Comfortable working independently towards team goals.

Qualifications

• High School Diploma or GED.
• Minimum of two years of experience in Logistics, Supply Chain, Warehouse, or related field.
• Minimum of two years in an IT helpdesk or related role.
• Minimum of one year of general work experience in a detail-oriented, customer-focused role.
• Familiarity with inventory management tools.
• Available to work 40 hours/5 days per week with offset hours.
• Ability to move/lift at least 25 lbs.

Compensation

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.