Cyber Security Operations Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone\’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Description

We are looking for a highly skilled Technical Operations Lead to join our Cybersecurity Investigations team. This role is pivotal in managing technical operations and ensuring the integrity, confidentiality, and availability of our digital assets through proactive and reactive cybersecurity measures. The successful candidate will lead a team of skilled professionals and collaborate with our global leads and client partners to successfully deliver the UK Timezone of a global service team.

This role is 100% remote, based in the U.K. with flexible hours required to support global operations. The role reports into our US-based Service Delivery team and works closely with clients based in the U.K. and and US.

Key Responsibilities

• Provide leadership by mentoring and developing a team of cybersecurity professionals, focusing on building a collaborative, innovative, and high-performing work environment through effective management of performance, recruitment, and ongoing training initiatives.
• Actively build and develop the capabilities of team members through the design and execution of training programs, and by dedicating daily time to quality assurance activities such as reviewing individual ticket handling, providing constructive feedback, and identifying skill gaps for targeted development.
• Oversee all daily technical operations within the Cybersecurity Investigations team by ensuring established client security protocols are rigorously followed.
• Manage and coordinate all aspects of incident response and forensic investigations through following the client parameters while also proactively making suggestions for process improvement.
• Manage long-term initiatives for the global team to include global alignment projects, development of processes and standards, change management of processes, reporting and other requests by clients.
• Stay abreast of new investigation types and ensure the team has all applicable investigation skills to perform at an adequate level.
• Serve as the primary technical liaison between the client team and the UK Based Cybersecurity Investigations team and other departments, facilitating communication and cooperation, preparing detailed reports and presentations on security trends, incident status, and risk mitigation for senior management.
• Monitor scheduling to meet baseline standards, handle attendance, timecard tracking and ensure that team members are following applicable laws and regulations in their country.
• Escalate performance and team morale concerns to delivery managers and people experience team for support and documentation.

Required Skills and Qualifications

• Bachelor\’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Certification in cybersecurity (e.g., CISSP, CISM, or equivalent).
• Minimum of 10 years of experience in cybersecurity operations or a similar role (hands-on technical experience).
• Minimum of 5 years of active investigator experience in an IR team, preferably in global enterprise environment
• Proven experience leading and managing technical teams.
• Strong understanding of cybersecurity frameworks and standards (e.g., NIST, ISO/IEC 27001, IAM).
• Proficiency with cybersecurity tools and platforms (e.g., SIEM, SOAR, SAS, Sandboxes, EDR solutions and cloud technologies).
• Working of knowledge of access control principles, cloud technologies (CNAPP, CSPM), data retention, and encryption methodologies.
• Excellent problem-solving, investigative mindset, and communication skills.
• Experience presenting at a program level for clients and/or cross functional partners
• Demonstrated ability to work under pressure
• Preferred, active participation in cybersecurity communities or forums.
• Preferred, knowledge of programming languages (including database queries)
• Preferred, forensic investigation experience

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.