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- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join a dynamic hospitality team dedicated to outstanding service.
- Benefits: Enjoy a full-time, permanent position with growth opportunities.
- Why this job: Be the face of hospitality, inspire a team, and create memorable moments for guests.
- Qualifications: Experience in hospitality leadership and a passion for guest service are essential.
- Other info: Bilingual skills are a plus; thrive in a fast-paced environment!
We are seeking a dedicated and professional Duty Manager to oversee daily operations within our establishment. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. As the Duty Manager, you will be responsible for ensuring that all hotel operations run smoothly and efficiently, while maintaining high standards of hospitality. This role requires a proactive approach to problem-solving and the ability to manage a diverse team effectively. Duties * Supervise daily hotel operations, ensuring compliance with company policies and procedures. * Lead and motivate staff to deliver outstanding guest experiences. * Handle guest inquiries, complaints, and feedback in a professional manner. * Coordinate with various departments to ensure seamless service delivery. * Manage staff schedules, training, and performance evaluations. * Maintain high standards of cleanliness and organisation throughout the hotel. * Assist in the recruitment and onboarding of new team members as needed. * Ensure adherence to health and safety regulations within the premises. * Act as the primary point of contact for guests during your shift, providing assistance as required. Qualifications * Proven experience in a supervisory role within the hospitality industry, preferably in a hotel setting. * Strong leadership skills with the ability to inspire and manage a team effectively. * Excellent guest service skills with a focus on creating memorable experiences. * Bilingual or multilingual abilities are highly desirable to cater to our diverse clientele. * Knowledge of human resources practices related to staff management is an advantage. * Strong problem-solving skills and the ability to remain calm under pressure. * A genuine passion for hospitality and commitment to excellence in service delivery. Job Types: Full-time, Permanent
Duty Manager employer: Miles Recruitment Ltd
Contact Detail:
Miles Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the specific operations and services of our establishment. Understanding our unique offerings will help you demonstrate your knowledge during the interview and show how you can contribute to enhancing guest experiences.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated staff or resolved conflicts, as this will showcase your ability to lead effectively.
✨Tip Number 3
Since guest service is a key focus for us, think of memorable guest interactions you've had in previous roles. Prepare to share these stories to illustrate your commitment to exceptional service and your problem-solving skills in real-life scenarios.
✨Tip Number 4
If you have bilingual or multilingual skills, make sure to emphasize them. Being able to communicate with a diverse clientele is a significant advantage, and we value candidates who can enhance our guest relations through language proficiency.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous supervisory roles in the hospitality industry. Provide specific examples of how you have successfully led teams and enhanced guest experiences.
Showcase Leadership Skills: Demonstrate your leadership abilities by including examples of how you have motivated staff, handled complaints, and coordinated with different departments to ensure smooth operations.
Personalize Your Application: Tailor your cover letter to reflect your passion for hospitality and your commitment to providing exceptional service. Mention any bilingual or multilingual skills that could benefit the establishment's diverse clientele.
How to prepare for a job interview at Miles Recruitment Ltd
✨Showcase Your Leadership Skills
As a Duty Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others.
✨Demonstrate Guest Service Excellence
Since the role focuses on providing exceptional guest experiences, think of instances where you went above and beyond for a guest. This will show your commitment to hospitality and your problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle difficult situations, such as guest complaints or staff conflicts. Practice your responses to demonstrate your calmness under pressure and effective problem-solving strategies.
✨Familiarize Yourself with Hotel Operations
Research the hotel’s operations and policies beforehand. Being knowledgeable about their standards and procedures will not only impress the interviewers but also allow you to discuss how you can contribute to maintaining those high standards.
