At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maximise sales in a new travel branch.
- Company: Join the No 1 independent travel agency in South West and Wales, specialising in luxury holidays.
- Benefits: Enjoy competitive salary, employee discounts, free travel, and private medical insurance.
- Other info: Opportunities for personal growth, educational trips, and community engagement.
- Why this job: Be part of a passionate team that helps customers find their dream holidays while developing your career.
- Qualifications: Previous managerial experience in retail travel and a passion for travel and tourism.
The predicted salary is between 30000 - 40000 £ per year.
As the South West and Wales No 1 independent travel agency, Miles Morgan Travel specialise in luxury holidays, Ocean and River Cruises alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, and more.
We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of many discounts when booking your own holidays.
We are looking for an experienced Branch Manager for our new branch in Frome. Training and developing a team of Travel Specialists, you will be responsible for:
- Motivating your team to deliver exceptional customer service to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures.
- Finding every customer their ideal holiday in order to achieve both individual and team sales targets.
- Leading by example and directing the coaching and development of staff to ensure the company's high standards are maintained.
- Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau.
- Supervising, coaching and developing branch staff.
- Increasing the exposure of the branch and developing new business leads.
- Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained.
- Acting as a figurehead within the local community and attending all promotional activities and events.
Requirements:
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics.
- Ability to assist with the development of staff in order to maximise job satisfaction and performance.
- Previous managerial/supervisory experience ideally working within a retail travel branch.
- Passionate about travel and tourism.
- Excellent travel product knowledge with a good working knowledge of tour operator systems.
- Previous travel agency sales experience with a proven sales record.
Job Type: Full-time
Benefits include:
- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Private dental insurance
- Private medical insurance
- Driving Licence (preferred)
Locations
Area Manager (Full Time) in Frome, Somerset employer: Miles Morgan Travel
Contact Detail:
Miles Morgan Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager (Full Time) in Frome, Somerset
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel industry. Attend local events, join online forums, and don’t be shy about reaching out to current employees at Miles Morgan Travel. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for travel! When you get the chance to chat with potential employers, share your travel experiences and how they’ve shaped your customer service skills. This will help you stand out as someone who truly understands the industry.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Familiarise yourself with their holiday packages and customer service approach. This way, you can tailor your answers to show how you’d fit right in with the Miles Morgan Travel team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Miles Morgan Travel family. Good luck!
We think you need these skills to ace Area Manager (Full Time) in Frome, Somerset
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your personal experiences and how they’ve shaped your understanding of customer needs. We want to see that you’re not just looking for a job, but that you genuinely care about helping others find their perfect holiday.
Highlight Your Leadership Skills: As an Area Manager, you'll be leading a team, so make sure to showcase your previous managerial experience. Talk about how you've motivated teams in the past and any specific achievements that demonstrate your ability to drive sales and maintain high standards. We love seeing examples of your leadership in action!
Be Specific About Your Achievements: Don’t just list your responsibilities; highlight your successes! Use numbers and specific examples to illustrate how you’ve increased sales or improved team performance. This helps us understand the impact you can bring to our branch in Frome.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Miles Morgan Travel!
How to prepare for a job interview at Miles Morgan Travel
✨Know Your Stuff
Make sure you brush up on your travel product knowledge before the interview. Familiarise yourself with luxury holidays, ocean and river cruises, and the leading suppliers Miles Morgan Travel works with. This will show your passion for travel and help you answer questions confidently.
✨Showcase Your Leadership Skills
As an Area Manager, you'll need to motivate and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on coaching and performance management. Highlight any specific achievements that demonstrate your ability to drive sales and maintain high standards.
✨Be Community-Focused
Miles Morgan Travel values community engagement, so think about how you can contribute locally. Be ready to discuss any previous experiences where you've acted as a figurehead in your community or participated in promotional activities. This will show your commitment to the role and the company.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training programmes, and opportunities for growth. This not only shows your interest but also helps you determine if this is the right fit for you.