Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance client satisfaction and retention through strategic engagement and relationship management.
- Company: Join Miles & Barr, a top-rated property agency in Kent with a supportive culture.
- Benefits: Enjoy competitive pay, health perks, generous holidays, and professional development opportunities.
- Why this job: Make a real difference in clients' lives while growing your career in a dynamic environment.
- Qualifications: Experience in property management and strong relationship skills are essential.
- Other info: Diversity and inclusion are key values; we welcome applicants from all backgrounds.
The predicted salary is between 45000 - 50000 £ per year.
Manage your property search and email alerts with MyMove. Manage your property online with Miles & Barr. We believe great outcomes begin with great people. Welcome to Miles & Barr, a trusted name in property across Kent. Now part of Lomond, the UK’s leading property group and recently named one of the Sunday Times best places to work, Miles & Barr combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.
This role offers an OTE range of £45,000 - £50,000 pa. The Client Success Manager will be responsible for developing and implementing strategies to enhance tenant, landlord, and client satisfaction, reducing churn and maximising long-term occupancy, income, and portfolio growth. A key focus will be on engaging with landlords who may be considering leaving the agency, ensuring concerns are addressed and relationships strengthened to retain their business.
What is in it for you:
- Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
- Learning & Development – We’ll support your professional growth with funded qualifications and over 90 in-house training programmes.
- Holidays & Enhanced Leave – Up to 28 days’ holiday plus bank holidays, your birthday off, the option to buy extra days, and enhanced family-friendly leave (Neonatal, maternity, paternity, adoption & IVF).
- Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.
- Security & Support – Life assurance cover to protect your loved ones.
What the role looks like:
- Conduct exit interviews with departing landlords to understand pain points and create win-back opportunities.
- Track landlord and tenant churn rates, identifying trends and risks early.
- Prepare retention reports for senior leadership.
- Work closely with finance and lettings teams to forecast the impact of retention.
- Design and implement strategies to improve renewal rates for leases and contracts.
- Identify landlords who have served notice or indicated dissatisfaction and implement tailored strategies to retain their business.
- Proactively engage with landlords through regular reviews, portfolio performance updates, and value-add services.
What we are looking for:
- Experience in property/lettings management, landlord relations, or client retention, within the property sector is essential.
- Strong relationship management and negotiation skills.
- Ability to de-escalate issues and win back landlord confidence.
- Commercial awareness of lettings market dynamics and landlord motivations.
At Miles & Barr, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives. We’re also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we’ll be happy to help. Join us and experience a workplace that truly values you.
Client Success Manager in Ramsgate employer: Miles & Barr Limited
Contact Detail:
Miles & Barr Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in Ramsgate
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Client Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Miles & Barr and understand their values, especially around client satisfaction and retention. Tailor your answers to show how your experience aligns with their goals and how you can enhance landlord relationships.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed client relationships or improved retention rates in previous roles. This will demonstrate your ability to tackle the challenges of the Client Success Manager position head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Miles & Barr team and are ready to dive into the property world with us.
We think you need these skills to ace Client Success Manager in Ramsgate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in property management and client retention, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it’s managing landlord relationships or improving tenant satisfaction, we want to see how you’ve made a difference.
Be Authentic: Let your personality shine through in your application. We’re looking for great people, so don’t be afraid to show us who you are and why you’re passionate about the property sector.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Miles & Barr Limited
✨Know Your Stuff
Before the interview, make sure you research Miles & Barr thoroughly. Understand their values, services, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in property management and client retention. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This demonstrates your enthusiasm and helps you gauge if Miles & Barr is the right fit for you.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. Take a moment to think before responding, and don’t hesitate to ask for clarification if needed. This shows that you value communication and are keen on understanding their needs.
