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- Tasks: Enhance client satisfaction and retention through strategic engagement and relationship management.
- Company: Join Miles & Barr, a top-rated property agency in Kent with a supportive culture.
- Benefits: Enjoy up to 28 days holiday, health perks, and funded professional development.
- Why this job: Make a real difference in clients' lives while growing your career in a dynamic environment.
- Qualifications: Experience in property management and strong relationship skills are essential.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We believe great outcomes begin with great people. Welcome to Miles & Barr, a trusted name in property across Kent. Now part of Lomond, the UK's leading property group and recently named one of the Sunday Times best places to work, Miles & Barr combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.
The Client Success Manager will be responsible for developing and implementing strategies to enhance tenant, landlord, and client satisfaction, reducing churn and maximising long‑term occupancy, income, and portfolio growth. A key focus will be on engaging with landlords who may be considering leaving the agency, ensuring concerns are addressed and relationships strengthened to retain their business.
What is in it for you:
- Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
- Learning & Development – We'll support your professional growth with funded qualifications and over 90 in‑house training programmes.
- Holidays & Enhanced Leave – Up to 28 days' holiday plus bank holidays, your birthday off, the option to buy extra days, and enhanced family‑friendly leave (Neonatal, maternity, paternity, adoption & IVF).
- Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.
- Security & Support – Life assurance cover to protect your loved ones.
What the role looks like:
- Conduct exit interviews with departing landlords to understand pain points and create win‑back opportunities.
- Track landlord and tenant churn rates, identifying trends and risks early.
- Prepare retention reports for senior leadership.
- Work closely with finance and lettings teams to forecast the impact of retention.
- Design and implement strategies to improve renewal rates for leases and contracts.
- Identify landlords who have served notice or indicated dissatisfaction and implement tailored strategies to retain their business.
- Proactively engage with landlords through regular reviews, portfolio performance updates, and value‑add services.
What we are looking for:
- Experience in property/lettings management, landlord relations, or client retention is essential.
- Strong relationship management and negotiation skills.
- Ability to de‑escalate issues and win back landlord confidence.
- Commercial awareness of lettings market dynamics and landlord motivations.
At Miles & Barr, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives. We're also committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or support during the application or interview stage, just let us know — we'll be happy to help.
Client Success Manager in Ramsgate employer: Miles & Barr Estate Agents
Contact Detail:
Miles & Barr Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in Ramsgate
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and lettings industry. Attend local events or join online forums where you can meet potential employers or people who can refer you to job openings.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in property management and client relations can benefit the company. Highlight specific examples where you've successfully retained clients or improved satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Success Manager in Ramsgate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Success Manager. Highlight your experience in property management and any relevant skills that show you can enhance client satisfaction and retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for our team at Miles & Barr.
Showcase Your Relationship Skills: Since this role is all about managing relationships, be sure to include examples of how you've successfully engaged with clients or landlords in the past. We want to see your negotiation and de-escalation skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Miles & Barr Estate Agents
✨Know Your Stuff
Before the interview, make sure you understand the property and lettings market. Familiarise yourself with common landlord concerns and how to address them. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Relationship Skills
As a Client Success Manager, your ability to build and maintain relationships is key. Prepare examples of how you've successfully managed client relationships in the past, especially in challenging situations. This will demonstrate your negotiation skills and your capacity to de-escalate issues.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a landlord wanting to leave the agency. Think through your strategies for retaining clients and be ready to discuss how you would implement them effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's approach to client retention or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
