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- Tasks: Deliver personalised service and manage customer enquiries with professionalism.
- Company: Luxury e-commerce group known for high service standards.
- Benefits: Competitive salary, benefits, and a hybrid working model.
- Why this job: Be a brand ambassador and enhance luxury customer experiences.
- Qualifications: Experience in luxury customer service and strong communication skills.
- Other info: Collaborative environment with opportunities for growth in Central London.
The predicted salary is between 28800 - 43200 £ per year.
A luxury e-commerce group is seeking a Customer Experience Agent to deliver personalized service across all touchpoints. This entry-level role involves managing customer enquiries and issues with professionalism and discretion, while acting as a brand ambassador for high service standards.
The ideal candidate will have:
- Luxury customer service experience
- Excellent communication skills
- A collaborative mindset
This position offers a competitive salary, benefits, and a hybrid working model with time in Central London office.
Luxury Customer Experience Specialist (Hybrid) employer: MILE
Contact Detail:
MILE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Customer Experience Specialist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the luxury e-commerce space on LinkedIn or at industry events. A friendly chat can open doors and give you insights that might just land you that Customer Experience Specialist role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for luxury customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for customers in the past.
✨Tip Number 3
Research the brand! Before any interviews, dive deep into the company’s values and customer service ethos. This will help you tailor your responses and demonstrate that you’re not just another candidate, but someone who truly understands their brand.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you’re genuinely interested in joining our team and ready to take on the challenge of delivering top-notch customer experiences.
We think you need these skills to ace Luxury Customer Experience Specialist (Hybrid)
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing any previous luxury customer service experience you have.
Be a Brand Ambassador: Remember, you’re applying for a role where you'll represent our brand. So, reflect on how you can embody the high service standards we value. Share examples of how you've gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to fit the luxury e-commerce vibe. Mention specific experiences that align with the job description and show us why you’re the perfect fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at MILE
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury e-commerce group’s brand values, products, and customer service philosophy. Understanding their unique selling points will help you articulate how you can embody their brand ambassador role.
✨Showcase Your Luxury Service Experience
Be ready to share specific examples from your previous roles where you delivered exceptional customer service. Highlight situations where you handled enquiries with professionalism and discretion, as this will resonate well with the interviewers.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or in front of a mirror to refine your delivery and ensure you come across as polished and professional.
✨Emphasise Collaboration
This position requires a collaborative mindset, so be prepared to discuss how you’ve worked effectively in teams before. Share examples that demonstrate your ability to cooperate with others to enhance the customer experience, showing that you’re a team player.
