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For Companies At a Glance
- Tasks: Deliver personalised service and manage customer enquiries with professionalism.
- Company: Luxury e-commerce group known for high service standards.
- Benefits: Competitive salary, benefits, and a hybrid working model.
- Why this job: Be a brand ambassador and enhance luxury customer experiences.
- Qualifications: Experience in luxury customer service and excellent communication skills.
- Other info: Collaborative environment with opportunities for growth in Central London.
The predicted salary is between 28800 - 43200 £ per year.
A luxury e-commerce group is seeking a Customer Experience Agent to deliver personalized service across all touchpoints. This entry-level role involves managing customer enquiries and issues with professionalism and discretion, while acting as a brand ambassador for high service standards.
The ideal candidate will have:
- Luxury customer service experience
- Excellent communication skills
- A collaborative mindset
This position offers a competitive salary, benefits, and a hybrid working model with time in Central London office.
Luxury Customer Experience Specialist (Hybrid) in London employer: MILE
Contact Detail:
MILE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Customer Experience Specialist (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury e-commerce space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury customer service shine through. Share stories that highlight your experience and how you handle tricky situations with grace.
✨Tip Number 3
Research the brand! Understand their values and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being their next Customer Experience Specialist.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly. Plus, it shows you're keen on joining our team and ready to step into the luxury world.
We think you need these skills to ace Luxury Customer Experience Specialist (Hybrid) in London
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your excellent communication skills. Use clear and concise language to demonstrate how you can manage customer enquiries with professionalism and discretion.
Emphasise Your Luxury Experience: If you've got any experience in luxury customer service, flaunt it! Share specific examples of how you've delivered high service standards and acted as a brand ambassador in previous roles.
Be Collaborative: We love a team player! In your application, mention any experiences where you've worked collaboratively with others to enhance customer experiences. This shows us you're ready to fit into our dynamic environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our hybrid working model.
How to prepare for a job interview at MILE
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury e-commerce group’s brand values, products, and customer service philosophy. This knowledge will help you demonstrate your passion for the brand and show that you can embody their high service standards.
✨Showcase Your Communication Skills
Prepare to discuss specific examples of how you've effectively communicated with customers in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to handle enquiries with professionalism and discretion.
✨Emphasise Your Collaborative Mindset
Since this role requires a collaborative approach, think of instances where you’ve worked well in a team. Be ready to share how you contributed to a positive team dynamic and how you can bring that same energy to the Customer Experience team.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
