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- Tasks: Deliver a luxury-level customer experience and resolve complex enquiries with care.
- Company: Join a prestigious luxury e-commerce group known for its collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for growth.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction.
- Qualifications: Experience in luxury customer service and excellent communication skills required.
- Other info: Fast-paced environment with a focus on teamwork and customer-centric solutions.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Experience Agent is responsible for delivering an elevated, luxury-level experience across all service touchpoints. Acting as a key brand ambassador, the role involves managing enquiries, resolving complex issues with care and discretion, and building strong, long-term relationships. The agent plays a vital role in upholding service standards, protecting customer data, and supporting the customer experience as a core function within the business.
Key Responsibilities
- Deliver a premium, personalised customer experience across all service channels
- Act as a brand ambassador, representing the values, tone, and standards of a luxury group
- Manage and resolve complex customer enquiries with professionalism, empathy, and attention to detail
- Proactively liaise with parcel delivery partners in the UK and internationally to investigate and resolve delivery or tracking issues
- Handle sensitive customer information in line with data protection and privacy regulations
- Collaborate closely with internal teams and external partners to identify solutions and improve customer outcomes
- Identify opportunities to enhance processes, service standards, and the overall customer journey
Skills & Experience
- Previous experience in luxury customer service or sales, ideally within a contact centre or high-volume service environment
- High level of proficiency in written and spoken English; additional fluency in other languages is highly desirable
- Excellent communication skills with the ability to build rapport and trust quickly
- Takes the initiative and confident managing complex or sensitive customer issues with discretion and sound judgement
- Highly organised, professional, and detail-oriented, with excellent spelling and grammar
- Strong understanding of the importance of customer experience as a strategic business function
- Proactive, solutions-focused mindset with the ability to take initiative
- A collaborative team player who thrives in a fast-paced, customer-centric environment
Benefits
- Competitive salary and benefits package
- A collaborative and inclusive work environment
- Potential to grow & develop within a luxury e-commerce group
- Hybrid working (Min 2 days in Central London office)
Customer Experience Agent in London employer: MILE
Contact Detail:
MILE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable handling complex enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing that Customer Experience Agent role.
We think you need these skills to ace Customer Experience Agent in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for delivering a top-notch customer experience. Share examples of how you've gone above and beyond in previous roles to create memorable moments for customers.
Be Professional and Personable: Remember, you're applying for a luxury brand! Use a friendly yet professional tone in your writing. We want to see your personality shine through while maintaining the elegance that reflects our values.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, mention specific instances where you've successfully resolved complex customer issues. This shows us you have the initiative and discretion we’re looking for.
Check Your Spelling and Grammar: Attention to detail is key in this role. Before hitting send, proofread your application to ensure it’s free from typos and grammatical errors. A polished application reflects your professionalism and care for quality.
How to prepare for a job interview at MILE
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their values, tone, and service standards. This will help you demonstrate how you can embody their brand as a Customer Experience Agent.
✨Showcase Your Empathy
During the interview, be prepared to discuss how you've handled complex customer issues in the past. Use specific examples that highlight your ability to resolve problems with care and discretion, showcasing your empathy and professionalism.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be mindful of your spelling and grammar, especially if you're asked to write something during the interview. This reflects your attention to detail.
✨Demonstrate a Solutions-Focused Mindset
Think of ways you can enhance customer experiences and be ready to share these ideas. Showing that you’re proactive and solutions-oriented will impress the interviewers and align with the company’s focus on improving customer outcomes.
