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- Tasks: Lead logistics and customer service operations, ensuring smooth supply chain management.
- Company: Join a dynamic IT services company focused on innovative solutions.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work culture.
- Why this job: Be part of a fast-paced environment that values creativity and teamwork.
- Qualifications: 7+ years in logistics with leadership experience; e-commerce knowledge is a plus.
- Other info: Ideal for those looking to make an impact in a growing organisation.
The predicted salary is between 48000 - 72000 £ per year.
Head of Supply Chain & Customer Services Get AI-powered advice on this job and more exclusive features. Logistics Strategy & Operations Management: Oversee the entire logistics function, including both inbound and outbound supply chains Oversee 3PL & in-house warehouse operations Lead seasonal planning and major events such as Black Friday, Thanksgiving, Christmas, etc. Oversee the logistic elements of marketplace onboarding Provide strategic oversight of warehouse management and the 3PL partner relationships Negotiate and manage shipping rates with carriers, ensuring competitive pricing and service excellence Lead escalations with customer service teams, identifying root causes and collaborating with tech teams for solutions Team Leadership & Development: Lead and develop a high-performance logistics and customer service team, including training, performance reviews, and team alignment with business objectives Oversee logistics staff in both warehouse and customer service operations Drive process improvements in areas like stock synchronization, packaging, and vendor management Vendor & Supplier Management: Maintain strong relationships with key logistics vendors, carriers, and 3PLs Conduct regular performance reviews and ensure contractual compliance Oversee the onboarding and performance management of new logistics suppliers Operational Excellence: Identify opportunities for continuous improvement in logistics processes and systems Collaborate with external partners (e.g., external suppliers, design teams) to streamline logistics operations Ensure smooth coordination of urgent and same-day outbound shipments, and maintain high customer satisfaction Customer Service Support: Work closely with the customer service team to address delivery-related escalations Conduct root cause analysis of delivery issues and collaborate with other teams (tech, logistics) to resolve them effectively Ensure that customer-facing delivery information, lead times, and shipping costs are accurate and up-to-date Requirements: 7+ years of experience in logistics and supply chain management, with at least 3 years in a leadership role Strong understanding of fashion, e-commerce, and supply chain operations Proven leadership skills, including experience managing cross-functional teams Excellent negotiation, communication, and problem-solving abilities Familiarity with logistics management systems (PVX) and shipping platforms (DHL, UPS, Aftership) Experience in start-up / scale-up organizations highly advantageous Seniority level: Mid-Senior level Employment type: Full-time Job function: Supply Chain Industries: IT Services and IT Consulting #J-18808-Ljbffr
Contact Detail:
MILE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Supply Chain & Customer Services
✨Tip Number 1
Make sure to showcase your leadership experience in logistics and supply chain management. Highlight specific instances where you've successfully led teams or projects, especially in high-pressure situations like seasonal planning.
✨Tip Number 2
Familiarise yourself with the latest trends in e-commerce and fashion supply chains. Being knowledgeable about current market dynamics can give you an edge during discussions with our hiring team.
✨Tip Number 3
Prepare to discuss your negotiation strategies and experiences with carriers and vendors. We value candidates who can demonstrate their ability to secure competitive pricing while maintaining service excellence.
✨Tip Number 4
Think about examples of how you've driven process improvements in logistics. Be ready to share specific metrics or outcomes that resulted from your initiatives, as this will show your impact on operational excellence.
We think you need these skills to ace Head of Supply Chain & Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and supply chain management. Focus on leadership roles and specific achievements that demonstrate your ability to oversee operations and manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supply chain management and customer service. Mention specific experiences that align with the job description, such as leading seasonal planning or negotiating shipping rates.
Showcase Relevant Skills: Emphasise your negotiation, communication, and problem-solving skills in both your CV and cover letter. Provide examples of how you've successfully managed cross-functional teams and improved logistics processes.
Highlight Industry Knowledge: Demonstrate your understanding of the fashion and e-commerce sectors. Mention any familiarity with logistics management systems and shipping platforms, as this will show you are well-prepared for the role.
How to prepare for a job interview at MILE
✨Showcase Your Leadership Experience
As a candidate for the Head of Supply Chain & Customer Services, it's crucial to highlight your leadership skills. Prepare specific examples of how you've successfully led teams, managed cross-functional projects, and driven performance improvements in previous roles.
✨Demonstrate Industry Knowledge
Familiarity with fashion and e-commerce logistics is key. Be ready to discuss current trends, challenges, and innovations in the supply chain sector. This will show that you are not only experienced but also passionate about the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to negotiate shipping rates, resolve delivery issues, or improve logistics processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Know Your Metrics
Be prepared to discuss key performance indicators (KPIs) relevant to supply chain management. Understanding metrics like delivery times, cost reductions, and customer satisfaction scores will demonstrate your analytical skills and focus on operational excellence.
