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- Tasks: Lead logistics and customer service teams, ensuring smooth supply chain operations.
- Company: Join a dynamic IT services company focused on innovative solutions.
- Benefits: Enjoy competitive pay, career growth opportunities, and a collaborative work environment.
- Why this job: Be at the forefront of logistics in a fast-paced e-commerce setting with a focus on excellence.
- Qualifications: 7+ years in logistics, with strong leadership and negotiation skills required.
- Other info: Experience in start-up environments is a plus!
The predicted salary is between 48000 - 84000 £ per year.
Head of Supply Chain & Customer Services
Get AI-powered advice on this job and more exclusive features.
Logistics Strategy & Operations Management:
- Oversee the entire logistics function, including both inbound and outbound supply chains
- Oversee 3PL & in-house warehouse operations
- Lead seasonal planning and major events such as Black Friday, Thanksgiving, Christmas, etc.
- Oversee the logistic elements of marketplace onboarding
- Provide strategic oversight of warehouse management and the 3PL partner relationships
- Negotiate and manage shipping rates with carriers, ensuring competitive pricing and service excellence
- Lead escalations with customer service teams, identifying root causes and collaborating with tech teams for solutions
Team Leadership & Development:
- Lead and develop a high-performance logistics and customer service team, including training, performance reviews, and team alignment with business objectives
- Oversee logistics staff in both warehouse and customer service operations
- Drive process improvements in areas like stock synchronization, packaging, and vendor management
Vendor & Supplier Management:
- Maintain strong relationships with key logistics vendors, carriers, and 3PLs
- Conduct regular performance reviews and ensure contractual compliance
- Oversee the onboarding and performance management of new logistics suppliers
Operational Excellence:
- Identify opportunities for continuous improvement in logistics processes and systems
- Collaborate with external partners (e.g., external suppliers, design teams) to streamline logistics operations
- Ensure smooth coordination of urgent and same-day outbound shipments, and maintain high customer satisfaction
Customer Service Support:
- Work closely with the customer service team to address delivery-related escalations
- Conduct root cause analysis of delivery issues and collaborate with other teams (tech, logistics) to resolve them effectively
- Ensure that customer-facing delivery information, lead times, and shipping costs are accurate and up-to-date
Requirements:
- 7+ years of experience in logistics and supply chain management, with at least 3 years in a leadership role
- Strong understanding of fashion, e-commerce, and supply chain operations
- Proven leadership skills, including experience managing cross-functional teams
- Excellent negotiation, communication, and problem-solving abilities
- Familiarity with logistics management systems (PVX) and shipping platforms (DHL, UPS, Aftership)
- Experience in start-up / scale-up organizations highly advantageous
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Supply Chain
Industries:
IT Services and IT Consulting
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Head of Supply Chain & Customer Services employer: MILE
Contact Detail:
MILE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Supply Chain & Customer Services
✨Tip Number 1
Make sure to showcase your leadership experience in logistics and supply chain management. Highlight specific instances where you've successfully led teams or projects, especially in high-pressure situations like seasonal planning.
✨Tip Number 2
Familiarize yourself with the latest trends in e-commerce and fashion supply chains. Being knowledgeable about current challenges and innovations in these areas can set you apart during discussions.
✨Tip Number 3
Prepare to discuss your negotiation strategies and experiences with vendors and carriers. Having concrete examples of how you've secured competitive rates or improved service levels will demonstrate your value.
✨Tip Number 4
Network with professionals in the logistics and supply chain field, especially those with experience in start-up or scale-up environments. Building connections can provide insights and potentially lead to referrals.
We think you need these skills to ace Head of Supply Chain & Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and supply chain management. Emphasize your leadership roles and any specific achievements related to e-commerce and fashion industries.
Craft a Compelling Cover Letter: In your cover letter, express your passion for logistics and customer service. Mention specific examples of how you've led teams and improved processes in previous roles, particularly in high-pressure situations like seasonal events.
Showcase Your Negotiation Skills: Since negotiation is key for this role, include examples in your application that demonstrate your ability to negotiate shipping rates and manage vendor relationships effectively.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led that resulted in process improvements within logistics operations. This could include examples of how you streamlined operations or enhanced customer satisfaction through effective problem-solving.
How to prepare for a job interview at MILE
✨Showcase Your Leadership Experience
Make sure to highlight your previous leadership roles in logistics and supply chain management. Discuss specific examples where you successfully led teams, managed cross-functional projects, or drove process improvements.
✨Demonstrate Industry Knowledge
Familiarize yourself with the latest trends in e-commerce and fashion supply chains. Be prepared to discuss how these trends can impact logistics operations and customer service, showcasing your understanding of the industry.
✨Prepare for Negotiation Scenarios
Since negotiation skills are crucial for this role, think of past experiences where you negotiated shipping rates or vendor contracts. Be ready to discuss your approach and the outcomes of those negotiations.
✨Emphasize Problem-Solving Skills
Prepare to discuss specific challenges you've faced in logistics and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
