Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver a premium customer experience and resolve complex enquiries with care.
- Company: Join a luxury e-commerce group known for its collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and growth opportunities.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction.
- Qualifications: Experience in luxury customer service and excellent communication skills.
- Other info: Fast-paced environment with a focus on teamwork and customer-centric solutions.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Experience Agent is responsible for delivering an elevated, luxury-level experience across all service touchpoints. Acting as a key brand ambassador, the role involves managing enquiries, resolving complex issues with care and discretion, and building strong, long-term relationships. The agent plays a vital role in upholding service standards, protecting customer data, and supporting the customer experience as a core function within the business.
Key Responsibilities
- Deliver a premium, personalised customer experience across all service channels
- Act as a brand ambassador, representing the values, tone, and standards of a luxury group
- Manage and resolve complex customer enquiries with professionalism, empathy, and attention to detail
- Proactively liaise with parcel delivery partners in the UK and internationally to investigate and resolve delivery or tracking issues
- Handle sensitive customer information in line with data protection and privacy regulations
- Collaborate closely with internal teams and external partners to identify solutions and improve customer outcomes
- Identify opportunities to enhance processes, service standards, and the overall customer journey
Skills & Experience
- Previous experience in luxury customer service or sales, ideally within a contact centre or high-volume service environment
- High level of proficiency in written and spoken English; additional fluency in other languages is highly desirable
- Excellent communication skills with the ability to build rapport and trust quickly
- Takes the initiative and confident managing complex or sensitive customer issues with discretion and sound judgement
- Highly organised, professional, and detail-oriented, with excellent spelling and grammar
- Strong understanding of the importance of customer experience as a strategic business function
- Proactive, solutions-focused mindset with the ability to take initiative
- A collaborative team player who thrives in a fast-paced, customer-centric environment
Benefits
- Competitive salary and benefits package
- A collaborative and inclusive work environment
- Potential to grow & develop within a luxury e-commerce group
- Hybrid working (Min 2 days in Central London office)
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Customer Service
Industries: IT Services and IT Consulting
Location: London, England, United Kingdom.
Customer Experience Agent employer: MILE
Contact Detail:
MILE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their luxury experience.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with complex customer enquiries, role-play scenarios with friends or family. This will boost your confidence and help you handle sensitive issues with ease.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Agent
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for delivering a top-notch customer experience. Share examples of how you've gone above and beyond in previous roles to create memorable moments for customers.
Tailor Your Application: Make sure to customise your application to reflect the luxury service standards we uphold at StudySmarter. Highlight any relevant experience in high-end customer service or sales that aligns with our brand values.
Be Clear and Concise: We appreciate clarity! Use straightforward language and keep your sentences concise. This not only showcases your communication skills but also makes it easier for us to understand your experiences and qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at MILE
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury brand thoroughly. Understand their values, tone, and what sets them apart in the market. This will help you demonstrate how you can embody their brand as a Customer Experience Agent.
✨Showcase Your Empathy
Since the role involves managing complex customer enquiries, prepare examples from your past experiences where you've resolved issues with care and discretion. Highlight your ability to empathise with customers and build rapport quickly.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since excellent communication is key, consider doing mock interviews with friends or family to refine your responses and ensure you come across as professional and personable.
✨Be Solutions-Focused
Think of instances where you've identified opportunities to enhance processes or improve customer experiences. Be ready to discuss these examples during your interview, showcasing your proactive mindset and ability to take initiative in a fast-paced environment.
