Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with key accounts.
- Company: Join a leading utilities company focused on innovation and service excellence.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real impact in the utilities sector while driving customer satisfaction and growth.
- Qualifications: Experience in customer success or account management, with strong analytical skills.
- Other info: Dynamic role with opportunities for career advancement and a commitment to diversity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Sales team is growing, and weâre excited to welcome a talented Customer Success Manager to join us.
As a Customer Success Manager, you will take on a nationwide role focused on developing innovative ways to secure future work across local authorities, housing associations and framework agreements. As a key member of the Sales & Design Team, youâll play a crucial role in driving customer satisfaction, retention and growth within the utilities sector. Acting as the primary relationship owner for key accounts, you will ensure customers receive maximum value from our services and solutions.
Working closely with sales, operations, billing and product teams, you will maintain strong customer relationships, proactively resolve issues and identify commercial opportunities that support long-term revenue growth.
Weâre looking for the successful candidate to be based at one of our offices, in Stonehouse (Gloucestershire), London, Warrington or Hamilton (Glasgow).
Your responsibilities as a Customer Success Manager:
- Leadership & Team Management - Oversee and support the Business Development Manager and Sales Coordinator, ensuring highâquality performance, effective workload management, and ongoing professional development, while maintaining a positive and productive team environment.
- Customer Relationship Ownership - Act as the primary contact for key customers, building strong and trusted longâterm relationships through proactive communication, regular reviews and onsite or virtual meetings.
- Service Delivery & Performance Oversight - Ensure seamless customer onboarding and monitor service performance, SLAs and delivery milestones. Work with internal teams to resolve issues promptly and manage escalations professionally to maintain excellent customer experience.
- Commercial Growth & Strategic Planning - Identify upsell, renewal and crossâsell opportunities, support contract discussions and pricing updates, and contribute to revenue forecasting and customer growth plans using insights drawn from data and customer feedback.
- Customer Advocacy & Continuous Improvement - Analyse customer data and performance trends to recommend service enhancements. Provide insight to product and operational teams, track customer health indicators and champion customer needs to reduce churn and drive continuous improvement.
Preferred experience:
- Proven experience in customer success, account management, or commercial roles within utilities or B2B service environments.
- Strong knowledge of utility operations (energy, water, metering, last mile delivery, infrastructure or related fields).
- Ability to analyse data, understand commercial drivers, and create actionable insights.
- Strong stakeholder management experience across operational, commercial, and technical teams.
We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received.
Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the âlast mileâ of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater.
Weâre proud to be both a certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.
For further enquiries, contact recruitment@lastmile-group.com or visit our website.
At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.
Customer Success Manager employer: Mile Asset Management Limited
Contact Detail:
Mile Asset Management Limited Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the utilities sector. Attend industry events, join relevant online forums, and donât be shy to reach out on LinkedIn. Building relationships can open doors that a CV just canât.
â¨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, share your ideas on how to enhance customer relationships and drive satisfaction. Theyâll love seeing your enthusiasm and innovative thinking.
â¨Tip Number 3
Prepare for interviews by researching the company inside out. Understand their services, values, and recent projects. This will help you tailor your answers and demonstrate that youâre genuinely interested in being part of their team.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining Last Mile and contributing to our mission in the utilities sector.
We think you need these skills to ace Customer Success Manager
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer success and utilities, and show us how you can bring value to our team.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past roles that demonstrate your ability to manage customer relationships and drive commercial growth. This is your chance to shine!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless itâs relevant to the role, and make sure to proofread for any typos!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Mile Asset Management Limited
â¨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success management. Understand how to build strong relationships and drive customer satisfaction, as these will be crucial in your role at Last Mile.
â¨Showcase Your Data Analysis Skills
Be prepared to discuss how you've used data to drive insights and improve customer experiences in previous roles. Highlight specific examples where your analysis led to actionable outcomes, as this aligns with the company's focus on commercial growth.
â¨Demonstrate Stakeholder Management Experience
Think of instances where you've successfully managed relationships across different teams. Be ready to share how you navigated challenges and maintained strong communication, as this is vital for the collaborative environment at Last Mile.
â¨Prepare Questions About Their Operations
Show your interest in the company by preparing thoughtful questions about their utility operations and service delivery. This not only demonstrates your enthusiasm but also gives you insight into how you can contribute to their goals.