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For Companies At a Glance
- Tasks: Manage communication, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Inclusive workplace celebrating diversity with excellent career growth opportunities.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Winchester practice.
Role Details:
- Location: Easton Lane, Winchester SO23 7RU
- Contract: Permanent
- Hours: Part time 22-27 hours a week
- Shift Pattern: To be discussed, varying hours between 8am and 7pm plus every other Saturday.
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it is the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
We are dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Hampshire employer: Mildmay (Winchester)
Contact Detail:
Mildmay (Winchester) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Hampshire
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets. Familiarise yourself with their mission and values, especially their commitment to putting pets first. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. Think about how you'd handle phone calls, client queries, and emotional situations. This will boost your confidence and prepare you for those real-life interactions you'll face in the role.
✨Tip Number 3
Show off your soft skills! During interviews, highlight your communication skills and empathy. Share examples of how you've provided outstanding customer service in the past, especially in challenging situations. This will demonstrate that you can handle the emotional aspects of the job with grace.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the CVS Vets site. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Receptionist in Hampshire
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any customer service skills that align with our mission of putting pets first.
Be Professional Yet Personable: In your written application, strike a balance between professionalism and warmth. We want to see your communication skills and how you can connect with clients, so don’t be afraid to let your personality shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets!
How to prepare for a job interview at Mildmay (Winchester)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to discuss pet care, behaviour, and health will show your passion for animals and help you connect with the interviewers.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and friendly communication. Role-play with a friend to simulate common scenarios you might face as a receptionist.
✨Show Empathy and Resilience
Prepare to discuss how you've handled emotional situations in the past. Share examples that highlight your ability to provide support while maintaining professionalism, especially in a veterinary context.
✨Familiarise Yourself with the Role
Review the job description thoroughly and think about how your previous experience aligns with the responsibilities listed. Be ready to explain how you can contribute to the team and enhance client care at CVS Vets.