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- Tasks: Support patients and manage queries in a friendly GP practice environment.
- Company: Join a caring team at Milborne Port Surgery, dedicated to exceptional patient care.
- Benefits: Flexible hours, professional training, and a supportive work culture.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs in English and Maths; healthcare experience is a plus but not essential.
- Other info: Great opportunity for career growth in a collaborative and respectful setting.
The predicted salary is between 13 - 16 £ per hour.
We are looking for a Care Navigator/Administrator based at our Milborne Port Surgery for 18.5 hours per week spread over a 3 -4 day week. Although this is a fixed working pattern, a level of flexibility is required to help cover holiday and absences. The successful applicant will work predominantly at Milborne Port Surgery but there may be the occasional requirement to cover surgery at our Templecombe branch.
A Care Navigator/Administrator needs to have excellent communication skills, a high level of IT literacy and the ability to relate well to patients, signposting appropriately to colleagues and the wider clinical team. Previous experience in a medical or healthcare environment is desirable but training will be provided. Working in a GP practice requires a high level of professionalism and an excellent grasp of the principles of confidentiality and respect for all patients.
Main duties of the job:- Opening and locking up of practice premises and maintaining security in accordance with practice protocols
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests
- Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner
- Ensuring online documents are allocated appropriately and managing the inbox
- Checking the main surgery inbox to ensure that emails are correctly distributed
- Photocopying, scanning, filing, emailing, and printing of patient related documents
- Opening all incoming mail to the practice and distributing to all departments
- Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training
About us: We pride ourselves on being an exceptional Practice with highly appreciative patients. We are looking for a candidate who fits in well with the ethos of the practice. Our priorities are great patient care, work-life balance and teamwork. We are supporting numerous members of our team to gain additional professional qualifications and we host GP trainees so we have a good track record and expertise in providing education. We would support the right applicant to gain new skills and advance in their career. The surgery prides itself on our very high patient satisfaction scores and continuity of care. We maintain the best of traditional general practice, whilst adopting new approaches that complement these values. We work as a team and maintain an open door policy where all staff have a voice and are able to access advice and support.
Job responsibilities:- Responding to incoming askmyGP requests
- Process referrals
- Ensuring that the contact information for hospitals and specific departments is correct and up to date
- Process reports and invoices as directed by the GPs
- To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary
- To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery
- Recording when notes are received and organise for summarising
- Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, askmyGP and telephone consultations
- Making phone calls on behalf of clinicians e.g. asking patients to make an appointment
- Communicating various clinical results to patients
- Inputting appropriate coding and clinical data onto patient notes
- Summarising medical records
- Ensuring the filing systems are easily accessible and secure
- Typing and sending of letters
- Dispose of all confidential waste according to practice protocol
- To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records
- Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager
- Qualifications: GCSE A to C in English and Maths
- IT literate
- Experience in a healthcare setting is beneficial although comprehensive training will be provided
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions
Care Navigator in Templecombe employer: Milborne Port Surgery
Contact Detail:
Milborne Port Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Templecombe
✨Tip Number 1
Get to know the practice! Research Milborne Port Surgery and Templecombe branch. Understanding their values and patient care approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your skills, especially in communication and IT literacy.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice culture and what they look for in a Care Navigator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Care Navigator in Templecombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Care Navigator role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since excellent communication is key for this role, give examples in your application of how you've effectively communicated in previous jobs or experiences. We want to see that you can relate well to patients and colleagues!
Highlight Your IT Skills: Mention any experience you have with clinical systems or Microsoft packages. If you’ve worked in a healthcare setting before, share how you used technology to improve patient care or streamline processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Milborne Port Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator/Administrator. Familiarise yourself with the specific tasks mentioned in the job description, like handling patient queries and using clinical systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples from your past experiences where you've effectively communicated with patients or colleagues. Think about how you handled difficult situations or resolved conflicts, as these stories will highlight your ability to relate well to others.
✨Demonstrate IT Literacy
Since the job involves using various clinical systems and Microsoft packages, be ready to discuss your IT skills. If you have experience with EMIS, askmyGP, or similar systems, mention it! If not, express your willingness to learn and adapt quickly to new technologies.
✨Emphasise Professionalism and Confidentiality
Working in a GP practice means maintaining a high level of professionalism and confidentiality. Prepare to discuss how you handle sensitive information and respect patient privacy. Sharing examples of how you've upheld these values in previous roles will show that you align with the practice's ethos.
