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- Tasks: Be the friendly face of our practice, helping patients with appointments and queries.
- Company: Join a caring healthcare team in Milborne Port and Templecombe.
- Benefits: Flexible part-time hours, supportive environment, and training provided.
- Other info: Opportunity for growth and learning in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs in English and Maths; previous healthcare experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
This is a part-time role based at Milborne Port and the Templecombe branch. You will be the first point of contact for patients, helping them access the right care and supporting the smooth running of the practice.
Responsibilities
- Answer phone calls and respond to online patient requests
- Help patients with appointments, results, referrals, and general queries
- Welcome and assist patients at the reception desk
- Use clinical systems (training provided) to manage patient information and bookings
- Handle emails, post, and general admin tasks
- Maintain a clean, organised, and secure reception area
- Support clinicians with tasks such as contacting patients
- Follow strict confidentiality and data protection procedures
- Open/close the surgery when required
- A degree of flexibility is essential to provide cover for holidays and sickness.
Experience
- Previous experience in a healthcare setting would be beneficial
Qualifications
- GCSE grade A to C in English and Maths
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception Administrator employer: Milborne Port Surgery
Contact Detail:
Milborne Port Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities listed in the job description, like handling patient queries and managing appointments. This will help you shine during interviews!
✨Tip Number 2
Practice your communication skills! As a Reception Administrator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable answering calls and welcoming patients.
✨Tip Number 3
Don’t forget to showcase your flexibility! Highlight any previous experience where you had to adapt quickly, especially in a healthcare setting. Employers love candidates who can step up when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in patient care.
We think you need these skills to ace Reception Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Reception Administrator where you'll be the first point of contact for patients.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience in healthcare settings and mention how your skills align with the responsibilities listed. This shows us that you've done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate straightforward communication, especially when it comes to handling patient queries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Milborne Port Surgery
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Reception Administrator. Familiarise yourself with tasks like managing patient information, handling queries, and supporting clinicians. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact for patients, strong communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with scenarios like handling difficult patient queries or explaining appointment processes.
✨Show Your Flexibility
Since the job requires a degree of flexibility for covering holidays and sickness, be prepared to discuss your availability. Highlight any previous experiences where you adapted to changing schedules or took on extra responsibilities, as this will demonstrate your commitment to the team.
✨Emphasise Confidentiality and Data Protection
Given the importance of confidentiality in healthcare, be ready to talk about your understanding of data protection procedures. Share any relevant experiences where you maintained confidentiality, as this will reassure the interviewers that you take these responsibilities seriously.