At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and strong commercial performance.
- Company: The Villa Wrea Green, a leading countryside hotel and wedding venue.
- Benefits: Competitive salary, pension, health insurance, and increasing holiday entitlement.
- Other info: Join a passionate team dedicated to delivering outstanding hospitality.
- Why this job: Be a hands-on leader in a vibrant environment, making a real impact on guest satisfaction.
- Qualifications: Proven experience in hotel management with a focus on weddings and events.
The predicted salary is between 60000 - 60000 £ per year.
We are looking for an experienced and commercially driven General Manager to take full operational responsibility for The Villa Wrea Green. In this role, you’ll lead all departments across the hotel, driving exceptional guest experiences while delivering strong commercial performance across rooms, food & beverage, and events. You’ll be a visible and hands-on leader, ensuring the hotel maintains its reputation as a leading countryside destination and wedding venue.
What You’ll Be Doing
- Leading the Operation
- Oversee all day-to-day hotel operations including rooms, reception, restaurant, bar, weddings, events, and maintenance.
- Ensure compliance with all health & safety, food safety, and licensing regulations.
- Maintain high standards of presentation, cleanliness, and upkeep across the hotel and grounds.
- Delivering Outstanding Guest Experiences
- Create a culture of warm, personalised service that drives repeat business.
- Monitor guest feedback and reviews, implementing improvements to enhance reputation.
- Act as a visible host, especially during weddings, events, and peak service periods.
- Driving Commercial Performance
- Own and manage budgets, forecasts, and monthly P&L performance.
- Drive revenue across rooms, F&B, and events through pricing, upselling, and package development.
- Control payroll and costs while maintaining service excellence.
- Sales, Marketing & Reputation
- Support marketing strategy across digital platforms, social media, and online travel agents.
- Build relationships with local businesses and partners to drive sales and visibility.
- Position The Villa as a leading hotel and wedding venue in the region.
- Leading and Developing Your Team
- Recruit, lead, and develop Heads of Department across all functions.
- Create a positive, inclusive culture focused on performance and progression.
- Conduct regular performance reviews and support team development.
- Governance and Compliance
- Ensure full compliance with employment law, health & safety, and company policies.
- Lead audits and maintain accurate operational records.
- Protect hotel assets including people, property, and stock.
What We’re Looking For
- Experience
- Proven experience as a Hotel General Manager or senior Deputy in a quality hotel environment.
- Strong background in weddings, events, and food & beverage operations.
- Track record of delivering revenue growth and profit targets.
- Experience managing multi-department teams within hospitality.
- Skills & Knowledge
- Strong commercial awareness and financial management skills.
- Excellent leadership and communication abilities.
- Deep understanding of guest service standards within a high-quality hospitality setting.
- Knowledge of UK hospitality regulations and compliance requirements.
- Comfortable using hotel systems and interpreting performance data.
- Personal Attributes
- Hands-on, visible leader who thrives in a fast-paced environment.
- Passionate about hospitality and delivering exceptional guest experiences.
- Calm, solutions-focused, and decisive under pressure.
- Professional, personable, and able to represent the business confidently.
What We Offer
- Salary: £60,000 per annum.
- Pension and health insurance.
- 22 days holiday, increasing with service.
General Manager employer: Mil Farm Sports Village
The Villa Wrea Green is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With competitive salaries, comprehensive benefits including pension and health insurance, and a commitment to fostering a positive, inclusive environment, we empower our team to excel in delivering outstanding guest experiences. Located in a picturesque countryside setting, this role provides unique opportunities for professional growth while being part of a renowned wedding venue and hotel.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Get social! Follow The Villa Wrea Green on social media and engage with their posts. This shows your interest and can help you stand out when you apply through our website. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 3
Prepare for the interview by researching common questions for General Managers in hospitality. Think about how your experience aligns with their needs, especially around guest service and commercial performance. We want to see your passion shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows you’re proactive and genuinely interested in being part of the team at The Villa.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the General Manager role. Highlight your leadership in hospitality, especially in managing teams and driving commercial performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about hospitality and how you can enhance guest experiences at The Villa Wrea Green. Be personal and show us your personality!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive revenue growth and improve guest satisfaction. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Mil Farm Sports Village
✨Know Your Hotel Operations
Familiarise yourself with the day-to-day operations of a hotel, especially in areas like rooms, food & beverage, and events. Be ready to discuss how you would ensure compliance with health and safety regulations while maintaining high standards of cleanliness and presentation.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership abilities, particularly in developing teams and creating a positive culture. Think about how you can demonstrate your hands-on approach and how you’ve successfully led multi-department teams in the past.
✨Demonstrate Commercial Acumen
Be prepared to talk about your experience with budgets, forecasts, and P&L management. Share specific strategies you've used to drive revenue growth and how you’ve controlled costs while maintaining service excellence.
✨Engage with Guest Experience Strategies
Think about how you would create a culture of personalised service and how you’ve previously monitored guest feedback to implement improvements. Be ready to discuss your approach to enhancing a hotel's reputation and driving repeat business.
