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- Tasks: Welcome guests and manage reservations to create a memorable dining experience.
- Company: Join Miko Mei Fair, a modern Thai restaurant in the heart of Mayfair.
- Benefits: Enjoy employee discounts, professional development, and a fun team atmosphere.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Be the first point of contact and make every guest feel valued and appreciated.
- Qualifications: Experience in high-end hospitality and proficiency in booking systems required.
The predicted salary is between 24000 - 30000 £ per year.
Miko Mei Fair is seeking an experienced Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing a warm and professional welcome. Your role will be essential in creating a memorable dining experience from the moment guests walk through our doors.
About us: Nestled in the heart of Mayfair, MIKO Mei Fair brings a fresh, modern take on Thai cuisine to Mayfair - fire‑led cooking, punchy flavours, and a sleek, atmospheric space designed for great food and good times.
Key Responsibilities
- Welcome guests with a friendly and professional demeanour, ensuring they feel valued and appreciated.
- Efficiently manage reservations using OpenTable booking systems, ensuring a smooth and organised flow of guests.
- Handle incoming calls and emails promptly, addressing customer inquiries and special requests effectively.
- Collaborate with the restaurant team to accommodate guest preferences and special occasions, ensuring seamless service.
- Support the floor team during service by offering water, assisting with table maintenance, and helping to create a smooth guest experience.
- Assist with clearing and resetting tables when needed, maintaining the overall presentation of the restaurant.
- Learn and maintain strong knowledge of the menu to confidently guide and advise guests.
- Resolve any guest issues or complaints with poise and professionalism, always striving to exceed expectations.
Qualifications
- Previous experience as a receptionist in a high‑end restaurant or hospitality environment.
- Proficiency in using OpenTable and Seven Rooms booking systems is essential.
- Excellent verbal and written communication skills, with a strong command of the English language.
- A passion for delivering exceptional customer service and creating unforgettable guest experiences.
- Strong organisational skills with the ability to multitask and prioritise in a fast‑paced environment.
- Professional appearance and manner, reflecting the upscale nature of our Restaurant.
What We Offer
- A collaborative work environment.
- Opportunities for professional development and growth.
- The chance to be part of a fun and forward‑thinking team.
- Employee discounts that open the door to some of the most prestigious restaurants in the heart of Mayfair.
If you believe you have the skills and experience required to excel in this role, we would love to hear from you!
Restaurant Receptionist in City of Westminster employer: MIKO - Mei Fair
Contact Detail:
MIKO - Mei Fair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Receptionist in City of Westminster
✨Tip Number 1
First things first, make sure you know the restaurant inside out! Familiarise yourself with Miko Mei Fair's menu and vibe. This way, when you walk in for that interview, you can chat confidently about what makes us special.
✨Tip Number 2
Practice your warm welcome! As a receptionist, you'll be the face of our restaurant. So, rehearse how you'd greet guests and handle inquiries. A friendly smile and a professional tone can go a long way in making a great first impression.
✨Tip Number 3
Network like a pro! Connect with people in the industry, whether it's through social media or local events. You never know who might have a lead on a job or offer some insider tips on landing that perfect role with us.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Miko Mei Fair. We can't wait to hear from you!
We think you need these skills to ace Restaurant Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the welcoming vibe we have at Miko Mei Fair.
Tailor Your Experience: Make sure to highlight your previous experience in high-end restaurants or hospitality. We’re looking for someone who knows their way around OpenTable and can manage reservations like a pro, so be specific about your skills and achievements!
Be Professional Yet Approachable: Your written application should strike a balance between professionalism and approachability. Remember, you’ll be the first point of contact for our guests, so convey that you’re both capable and friendly in your writing.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Miko Mei Fair.
How to prepare for a job interview at MIKO - Mei Fair
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with Miko Mei Fair's menu. Being able to confidently discuss dishes and recommend options will show your passion for the restaurant and enhance your credibility as a receptionist.
✨Practice Your Warm Welcome
Since you'll be the first point of contact for guests, practice delivering a warm and professional greeting. Role-play with a friend or family member to ensure you come across as friendly and approachable, which is key in creating a memorable dining experience.
✨Master the Booking Systems
Brush up on your skills with OpenTable and Seven Rooms before the interview. If you can demonstrate your proficiency with these systems during the interview, it will show that you're ready to hit the ground running and manage reservations efficiently.
✨Prepare for Guest Scenarios
Think about potential guest issues or complaints you might encounter and how you would handle them. Being prepared with examples of how you've resolved similar situations in the past will highlight your problem-solving skills and commitment to exceptional customer service.