At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle servicing and repairs.
- Company: Join a leading franchise car dealership with a strong focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for career growth.
- Other info: Work in a dynamic team with a commitment to excellence and customer trust.
- Why this job: Be the face of customer care in a fast-paced environment and make a real difference.
- Qualifications: Strong communication skills and a passion for delivering excellent service.
The predicted salary is between 18000 - 26000 £ per year.
Our client is a highly successful Franchise Car dealership and part of a multi-national group, the 44th largest worldwide. Their company ethos is built around three main principles of great customer service, trust and transparency which they have developed over the last 25 years.
As a Service Advisor, you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You are the principal point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, always delivering an incredible experience to all, whether internal or external customers. You are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive under the pressure of a busy service department. Alongside your customer-first attitude, you will maximise sales, maintain customer retention, and overachieve on targets. A passion for the product and delivering incredible customer service will be evident in everything you do.
Role Requirements
- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in a target-driven role
Your Responsibilities
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately; ensure warranty transactions are submitted and invoiced daily
- To obtain and process payments according to company policy
- To achieve hours sold targets as a member of a motivated team, ensuring the WIP is kept to a minimum (treating every day as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for the department to meet Manufacturers expectations
- To make telephone follow-up / upsell / progress calls
- To convert as many inbound / outbound calls into bookings as possible
Benefits
Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets.
Service Advisor employer: Mikkelson Associates
As a Service Advisor at our prestigious Gloucester dealership, you will join a dynamic team within a highly successful multi-national group renowned for its commitment to exceptional customer service and transparency. Our supportive work culture fosters personal growth and development, offering competitive salaries with performance-based bonuses, ensuring that your hard work is recognised and rewarded. With a focus on employee satisfaction and a vibrant team atmosphere, this role provides a unique opportunity to thrive in a fast-paced environment while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their ethos of customer service, trust, and transparency.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the dealership. Role-play with a friend or family member to nail down how you’d handle customer queries and upselling opportunities. The more comfortable you are, the better you'll shine in front of the interviewers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tight deadlines or busy environments in the past. This role thrives on pressure, so demonstrating your ability to keep things running smoothly will definitely impress.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Service Advisor position!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your communication skills and any previous experience in customer service or target-driven environments. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering incredible customer service and how you align with our ethos of trust and transparency. Let us know why you're the perfect fit for this role!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! If you've exceeded sales targets or improved customer satisfaction in previous roles, let us know. We love seeing how you’ve made a difference in your past positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Mikkelson Associates
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their ethos around customer service, trust, and transparency. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to demonstrate how you'd handle various situations during the interview.
✨Highlight Your Customer-Centric Approach
Prepare examples from your past experiences where you went above and beyond for customers. This could be a time you resolved a complaint or upsold a service. Make sure to emphasise your commitment to delivering excellent customer care, as this aligns perfectly with the company's values.
✨Be Ready for Target-Driven Questions
Since the role involves achieving sales targets, be prepared to discuss how you've met or exceeded targets in previous roles. Think of specific metrics or achievements you can share that demonstrate your ability to thrive under pressure and contribute to a motivated team.
